The DigitalNET Project Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.
Responsible for working through DigitalNET’s ticketing system to configure, implement, monitor, manage, and support all of DigitalNET’s clients IT environments including
Server hardware and server operating systems
Anti-virus/malware software and remediation
Email systems such as Office 365 and/or Exchange and SPAM filtering
Cloud base solutions such as Office365 and Azure
Network switches, Firewalls and Access Points
Backup systems and data recovery
Administer and maintain end user accounts, permissions and access rights
Provide 3rd party vendor management assistance
Produce accurate documentation related to client environments and issue resolution
Ensure that Service Level Agreements are met for all customers
Coach and mentor junior staff
Setup, deploy and replace Windows desktops and laptops
Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
Setup and install network equipment such as switches, firewalls and/or wireless access points
Setup, deploy, replace and support server hardware and Windows Server operating systems
Setup, deploy and support server virtualization such as Microsoft Hyper-V and VMWare
Deploy and manage complex multi-faceted projects that may include server, networking equipment, workstations and/or cloud solutions
DigitalNET Project Engineer must be customer service focused. This is a direct customer interactive role so strong written and verbal skills with the ability to speak in user-friendly terms as well as communicate with technical peers.
Collaboration with peers to problem solve and find the best solution and outcomes for DigitalNET’s clients is a must.
This position will have local travel with 40% of time at client sites, so a clean driving record is required. There will be limited after hours work but must be available for On-Call support when required.
This role may require the ability to sit or stand for extended periods of time.
The ability to lift and transport moderately heavy objects such as computer equipment and peripherals. May require climbing of ladders or working in confined spaces such as under desks, data closets, etc.
All About You
Precise attention to detail, high level of organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Proven analytical and problem solving abilities
Ability to multi-task and organize and prioritize deadlines accordingly
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times
3-5 years hands on experience configuring, deploying, supporting and troubleshooting PC hardware, Windows operating systems and Windows applications, server hardware and operating systems and networking equipment networking hardware and protocols.
Experience working with 3rd party vendors.
College diploma or university degree in the field of computer science preferred.