Field Services Engineer - Coffee
Bellwether Coffee
Queens, NY
Location = Queens, NY

About Us

Headquartered in Berkeley, CA, Bellwether Coffee is a venture-backed, high-growth company that is transforming the value chain in coffee. Our team is a welcoming group of people from diverse backgrounds with diverse identities. We are also coffee industry pros, entrepreneurs, engineers, and designers who are deeply committed to changing the coffee landscape.

What we do

We believe in helping you make better coffee. But we also believe in helping you make coffee better. We combine software, analytics and on-site coffee roasting for our retail partners making coffee more efficient, sustainable and inclusive. We do this with the first ever commercial, iOS-integrated, ventless, electric, zero-emissions roaster with the tools to customize and maximize every stage of roasting coffee.

About you

As a Field Service Engineer, you'll become part of a team of technicians who service Bellwether Roasters across the nation. In this role you'll travel +/-70% of your time visiting customers from Anchorage, Alaska, to Miami, Florida, and everywhere in between. In other words, you'll spend a great deal of your time flying, making airline arrangements, and working from the road. When not flying across the country, you’ll service customers in a multi-state region around you.

This role requires a great deal of understanding of electrical systems, both practical and theoretical, yet provides on-the-job training with regard to learning our specific machinery. Since we're building the first-ever zero-emissions roaster, we recognize that everyone who joins our team will add their unique skill-set to our team while learning about the software and hardware that make great coffee.

Key Responsibilities-What Success Looks Like

Assembling, disassembling, and repairing large commercial coffee roasters in order to upgrade hardware and software components

Receiving the roaster at the customer location and performing installation according to the procedures outlined in collaboration with the R&D (Research & Development) and engineering teams

Performing preventative maintenance on the Roaster for maximum quality assurance

Working with our SaaS (Software as a Service) team to report software issues and/or requests on behalf of our customers

Understanding or being willing to learn the basics of coffee roasting and preparation

Working directly with engineers on assembly, troubleshooting, and quality metrics to ensure a top of the line product

Training customers on the general operations of the Roaster once installed ensuring they are comfortable with their new equipment before leaving the location

Effectively and efficiently utilizing online, digital tools for receiving service calls, tracking service appointments and reporting out the details of those calls and visits

Collaborating with consultants on the design and execution of the program

Following company procedures for processing work tickets/warranty claims/ordering parts required to complete repairs

Making your own travel plans (including airfare, hotel, rental car, mapping, and scheduling) and keeping track of all work-related travel expenses. Filing routine expense reports

Maintaining and tracking your own parts inventory, and reporting on a monthly basis

Performing other duties as assigned by the supervisor

Qualifications

A degree in engineering, Electrical or Mechanical strongly preferred

Exhaustive understanding of electronics (electronics and electrical AC/DC theory) and practical, hands-on experience with electrical AC/DC systems

You're available 24/7 to join an on-call rotation, covering nights and weekends, to handle emergency service requests, and are available to fly on short notice 7 days a week

You’re a fearless tinkerer and troubleshooter. You're great with tools, have a solid understanding of basic machinery, motors, WiFi, and you like to build things

You have a proven track record of working independently with little supervision in a technical role. Examples include service technicians from the following industries: I.T., WiFi (modems/routers), automotive, solar, cable TV, electronics, burglar alarms/CCTV/video security, etc.

5+ years of experience working in a service field as a technician diagnosing and repairing machinery and/or commercial products

Expert-level proficiency with basic hand tools, including soldering irons, hand drills, Dremel tools, and multimeters

Creative, in-the-moment problem solving

Good dexterity, attention to detail and quality as well as excellent work discipline

Physically fit and flexible: able to squat and bend for long periods of time, hold your arms out, lay on the ground in order to reach inside the machine, able to carry equipment and lift 50 pounds

Strong customer service, interpersonal, and communication skills

Familiar with Microsoft Office and cloud-based equivalents (e.g. Google Docs)

Must own a reliable vehicle that can be used to make service calls, as needed. We reimburse mileage, of course

Must have a clean driving record and a current driver’s license

Must be authorized to work in the U.S. without sponsorship

Must love coffee

Preference will be given to folks with

Experience in a technical field or an R&D lab environment

Experience with a company that's at an early, but well funded, stage of development. We work hard to meet challenging deadlines

Experience in the Coast Guard, Navy, Air Force, Army, Marine Corps, or Reserves

Humility and adaptability: We're a small but mighty team made up of many different races, genders, and backgrounds. We lead using gender-neutral pronouns, Radical Candor ™ , and the teachings of Brené Brown. Please become familiar with these before your first interview

How to apply

All candidates who would like to be considered must upload their resume and cover letter to the Careers page on our website (https://www.bellwethercoffee.com). Please be sure to include your Linkedin profile.

EEO Statement

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law. Thanks kindly.

Recruiting Agencies

Recruiting agencies that would like to submit candidates may do so by uploading their candidate’s resumes using an identifying code given to them by Bellwether once the agency has received a signed contract.

Note* Candidates who pass the first round of vetting will be asked to take an online predictive analytics survey. Those whose results match what our hiring team is seeking will be contacted within 72 (business) hours of completion of the survey. Thanks kindly.