Take Your Career to a High Point
When you become part of the team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe – come see exactly what it means to be a part of High Point Networks.
High Point Networks is a value-added reseller (VAR) of information technology providing solutions to both the SMB and enterprise level markets in the upper Great Plains. We have built our foundation upon a time-proven approach for success that starts with Account Managers that are students of the industry, supported by Engineers that are certified experts in specialized areas of technology. We consistently provide the highest level of customer satisfaction by being reliable, timely and accurate to our clients.
The Systems Virtualization Engineer will be the lead in designing, creating, and implementing technological solutions within a virtualized environment. This role is also responsible for all onsite service and support needs for our customers. This relates to all technology including (but not limited to) workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Requirements:
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
Support for Microsoft related technologies such as Windows Server, Exchange, Active Directory, etc...
Implement and support local backup and disaster recovery solutions
Support the network level: WAN & LAN connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
System documentation to include system reviews and recommendations
Communicate with customer by keeping them informed of incident progress as well as notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction
Ability to work in a team and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Develop in-depth knowledge of the service catalog and how it relates to customer's needs
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses as they occur
Work through a daily schedule that has been established through the dispatch process
Enter all work as service tickets
Other duties as assigned
Knowledge, Skills, and/or Abilities Required:
Professional IT certifications such as Microsoft, Citrix, SonicWALL, or VMware
Interpersonal skills such as telephony skills, communication skills, active listening, and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment