The NOC Tier III Engineer will be responsible for training the Network Operations Center and providing support as the escalation point internally for Tier 1 and Tier 2 NOC employees to solve difficult, in dept troubleshooting issues. He/She will act as the technical subject matter expert in projects involving the Operations Center. He/She will also maintain and update technical documents to ensure the Operations Center knowledgebase is current.
DUTIES AND RESPONSIBILITIES
§ Perform network support, hardware configuration and validation of network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, voice, VoIP, SIP, PRI, Hosted Voice, and analog voice services will be required on a daily basis.
§ Evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.
§ Work with other team members to resolve incidents and ensure timely resolution.
§ Process all service requests for new or modified services as they are required.
§ Monitor open trouble incidents and ensure timely resolution.
§ Monitor network components (routers, switches and other items).
§ Monitor weather and current events for the purpose of alerting management to potential risks.
§ Identifies problem and risk areas and be able to advise management of actions required to mitigate their impact.
§ Notify management of major network outages and resolutions.
§ Other duties as assigned.
EDUCATION & EXPERIENCE PROFILE
§ 2 to 4 years of experience working in a NOC/help desk/system support position.
§ Thorough understanding of TCP/IP addressing, ISP concepts, advanced routing protocols and services such as DNS, DHCP, XDSL, SDWAN, SIP, VOIP, PRI, DWDM, GPON, Ethernet protocols and other telecommunication services offered.
§ Ability to perform basic system administration functions and manage day to day maintenance procedures.
§ A+ certification
§ CCNA strongly preferred
§ MEF certification preferred
§ Experience with Cyan, Cienna, Calix, Genband, Juniper, Accedian, Transitions, Cordell, Innovative, and Service Now systems.
§ Flexible schedule with willingness to work coverage shifts, holidays, and on call rotations if or when necessary.
§ Excellent leadership, networking and communication skills.
§ Proven to meet or exceed set goals.
§ Proven analytical skills.
§ Computer proficiency.
§ Experience working with customers in high-stress situations.
§ A results-orientation individual with a strong bias for action and the ability to prioritize and multi-task.
§ Represent the Company is a respectful manner always.
Job Type: Full-time
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Only full-time employees eligible
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place