Service Manager
IMPACT Technology Group
Salisbury, MD

About $45,000 - $60,000 a year

We are seeking a Service Manger to join our team! This position will report directly to the Operations Manager. The main functions of the Service Manger is to provide leadership and direction to junior level, handle escalations of difficult problems, and monitor, analyze, and report trends to the Operations Manager. This is NOT a software developer or database administrator position. This is an office based role with high customer interaction.

Please submit resume via email in PDF format with cover letter.

The Goals of the Service Manger are:
Provide advanced technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or remotely
Broad knowledge of IT industry related fields
Recommend hardware and software improvements
Track customer issues and resolutions
Supervisory duties related to Help Desk Team

Previous advanced experience in IT
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Ability to work under tremendous pressure
Masterful multitasking skills