Project Engineer III
Century Business Technologies Inc
Topeka, KS

Provide level III support for issues that have been escalated. Positioned as the last line of defense.

Implementation of new technology for customer environments generating billable time for projects.

Project Design Desk and Management of installations for customer environments varying from simple to complex.

Provide consistent guidance and mentoring to level I/II Project and Support Technicians to increase their skillset and knowledge.

Collaborate with technical team and management to develop and adopt standards and best practices that comply with industry standards, then create documentation for them.

Identify repeatable tasks and create documentation on the processes and procedures for them that will help to provide support efficiency.

Work with current Technical Directors to support Century’s entire IT infrastructure including support of in-house software needs.

OTHER RESPONSIBILITIES

Continuing education in all areas of technology related to the services provided by Century to its customers, including vendor-specific training with a goal of advanced certification within the first 6-12 months of employment, and a focus on Security

Backup for Director of Operations

Attend company business meetings

Be available for on-call rotation

Performs all other duties as assigned
work experience requirements
3-5 years of broad experience with a variety of software and hardware solutions and adaptability required. 2+ years in a tier 3 capacity.

Advanced knowledge of current computer and network technology

Strong communication skills, both verbal and written; providing exceptional customer service at all levels of an organization

Able to promptly answer support related email, phone calls and other electronic communications

Self-motivated, takes initiative, detail-oriented and organized

Team player with the ability to take ownership of an area, following assigned tasks through to successful completion

Strong troubleshooting and critical thinking skills

Advanced knowledge/installation/configuration/maintenance/troubleshooting of, but not limited to: Windows Desktop Operating Systems, Windows Server Operating systems, Email, DNS, Exchange Server, Microsoft Office products, Office 365, Networking (including Firewalls, VPNs, switching, routing, IP, DNS, DHCP, LAN/WAN/WLAN, cabling), Active Directory, Backup & disaster recovery solutions, Antivirus and spyware/malware/system remediation; Virtualization.

Experience working within Connectwise a plus.

Bachelor’s Degree or equivalentcertifications/training/experience in information technology, computer science,engineering or related field.
Microsoft A+, MCSA, MCSE, CCNA, Security+, Network+ orMCITP certification or other related certifications helpful

Job Type: Full-time

Experience:

  • broad experience with a variety of software and hardware sol: 3 years (Required)
  • tier 3 capacity: 2 years (Required)

Education:

  • Bachelor's (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Job Is Ideal for Someone Who Is:

  • High stress tolerance -- thrives in a high-pressure environment
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

  • www.centuryks.com