The Network Engineer II (CCNA) is responsible for assisting in the implementation and development of solutions for highly available and highly redundant data networks, and assisting the network team in ensuring high availability and performance across all systems and applications along with remediation as required.Â Provide technical support and troubleshooting for the entire technical infrastructure, and partner closely with other groups within Information Technology and throughout the organization to provide guidance and expert opinions when required in addition to troubleshooting problems with an unknown work around.
Reports to the IT Infrastructure Manager
Assist senior staff in the design of data networks and interconnectivity for all operational sites, including routing, switching, wireless, and security.Â Apply and monitor proper QOS in order to support voice and video performance demands.
Provide daily operational support for campus LAN/WAN networks.Â Provide service request fulfillment and incident/change management for data networks.Â Work customer support tickets and meet SLA commitments.Â Provide Tier 2 support.Â Occasional coverage for Tier 1 workflows will be expected.
Participate in projects.Â Projects may be for the implementation of an IT initiative or a business strategy.Â Â This position will often be required to take a lead role within a project and will be expected to make independent decisions in order to complete tasks and overcome risks.
Assist senior staff in the design of data transportation, security, and logging for external facing networks inside and outside of the data center, including securing internet related business needs and private connections between external organizations.Â Understand industry best practices and make independent decisions in order to achieve goals and deadlines.Â Provide daily operational support for network security.
Prepare metrics, reports, and capacity planning for Network Solutions.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to SC Way customer service philosophy.
Perform other job duties as assigned.
Two-four (2-4)Â years of college level training in computer networking, cyber security or telecomm and equivalent work exp. in network engineering or network admin.; or at least three (3) years network engineering or network admin. work exp. in lieu of college training.
Knowledge, Skills and Abilities
Must have CCNA
Experience with enterprise wireless administration preferred.
Experience in VOIP preferred.
Experience in Firewall engineering and administration or other data security operational duties preferred.
Excellent oral and written communication skills, product demonstration skills, customer service skills, and presentation skills are required.
Ability to work both as an individual contributor and as part of a collaborative team when appropriate.
Experience with WAN/LAN data architecture and support.
Knowledge of Cisco Core Networking Engineering and Administration for data centers.
Travel up to 33% of the time.Â Must have transportation to travel to various clinic locations.
Must possess the ability to lead and mentor a network team.
Display a willingness to make independent decisions, exhibit sound and accurate judgment, include appropriate people in the decision-making process and make timely decisions.
Must be flexible and willing to work to task completion beyond normal business hours, if necessary.
Ability to think logically to accomplish assigned tasks and problems, and to develop efficient solutions.
Must follow Springfield Clinic project management methodology.
Operates in a professional office environment.
Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Some travel required.