**REMOTE** opportunity with our client in the financial services industry.
There will be some travel required
**The client is seeking someone with experience around APIs documentation, including documentation on REST APIs
Responsible for performing usability testing with clients on documentation and utilizing feedback to improve documentation and standards. Selects the appropriate media and distribution methods, develops communications that persuade and influence target audience. Perform writing tasks for technical documents, such as user manuals, installation manuals, help documents, and tutorials. Requires effective planning, scheduling, researching, and writing skills
GENERAL DUTIES & RESPONSIBILITIES:
Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
Composes or updates material that is mostly standardized for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance software and hardware.
Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.
Interviews programmers, engineers, developers, and other technical personnel; Reads previous documentation and design notes, and uses computer based training or company technical products to gather and research technical information for use in more complex documentation.
Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology, may maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication, and arrange for typing, duplication and distribution of material.
Creates, compiles, and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
Assists in creating project plan, etc. for completing documentation.
Bachelor’s degree or the equivalent combination of education, training, or work experience .
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Thorough knowledge of information mapping concepts
Skill in investigation and analysis
Skill in preparation of written material
Proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio); Adobe (Acrobat Professional, Robohelp) Gira & SharePoint
Skill in business communication and training
Skill in evaluation of documentation
Skill in production and quality control
Skill in publishing system operation
Skill in understanding and focusing on the clients’ needs, establishing credibility and building relationships with clients
Skill in editing writing for punctuation, syntax, and grammar
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships with employees, clients and public