GENERAL SUMMARY OF DUTIES: This position develops, delivers and maintains existing systems training programs aimed primarily at hospital clinical staff and will design, develop and deliver new systems training as required. This position develops and maintains Clinical, BCMA, CPOE, BCTA routines and other MEDITECH as well as Non-MEDITECH training as necessary. The primary delivery method consists of virtual training sessions combined with other technology-based solutions using a blended learning approach. This position will participate in the log analysis process along with Customer Support Services in determining actions necessary to address education related calls. This position is responsible for developing customer training programs focused on the implementation and use of clinical and non-clinical application system(s). It requires interaction with hospital staff as well as corporate development and support staff to ensure training programs focus on the needs of our customers. This position will also be responsible for teaching courses and content updated and current. As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectations.
SUPERVISOR: Director of Education
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
This position is responsible for developing customer-training programs focused on the implementation and use of the MEDITECH as well as other systems. It requires interaction with hospital staff, physicians, allied health professionals, Corporate Clinical Services, Testing, and Product Development, as well as other corporate development and support staff to ensure training programs focus on the needs of our customers.
This position will assist in the development of new and on-going modifications of all designated courses. The position will also be responsible for course instruction and content relevance.
This position will be responsible for working with Project Teams, Instructional Designer and Developers, Media Specialists, Subject Matter Experts and Business Owners in the development of course content, training materials agendas, lessons plans, and presentation material for all necessary courses ensuring course content meets learning and business objectives.
Responsible for course instruction including both classroom and distance / e-learning
Develops course content
Consults with business owners to develop education strategies and delivery methods
Serves as core member for assigned Meditech module systems training projects
Collaborates with other instructors in development of new training methodologies, technologies, and approaches
Hours vary according to training schedule and needs, one Saturday per month and some evening may be required.
RN with strong hospital I/S healthcare experience including MEDITECH. Experience managing complex projects and a training background preferred.
Self directed and motivated. Expert knowledge of the clinical operation processes in healthcare entities, as acquired through extensive clinical or clinical management experience within the healthcare environment.
Ability to communicate effectively both verbally and in writing.
Demonstrates superior ability to perform in a consulting setting and to interact effectively with Facility Administration, Division/Group Administration, and Facility personnel.
Expert knowledge of microcomputer systems and common software packages available to support database and spreadsheet applications.
Strong analytical skills.
Must have clear speaking voice and good hearing, as position requires the use of a headset/microphone to deliver virtual classes.
Serves on Parallon Workforce Management Solutions Disaster team and participates in all activities related to readiness, planning, and implementation.
All other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication – strong presentation skills, including clear and concise verbal and written communication.
Adaptability – ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements and cultures.
Energy – consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time.
Contribution to Team Success – actively participates as a member of a team to move toward the completion of goals.
Tactical Execution – demonstrates personal ownership of tasks and follows through to drive and obtain results.
Functional Knowledge – general understanding and knowledge of hospital operations, adult learning principles and instructional design/development techniques including distance learning methodologies.
Organization – proactively prioritizes needs and effectively manages timelines and resources.
Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
PC Skills – demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel and PowerPoint; experience in using web-based development and authoring products such as learning management systems,
Stress Tolerance – maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization.
High School diploma
Registered Nurse (RN).
Bachelor’s degree preferred, equivalent work experience may substitute degree requirement
3 years recent bedside nursing experience
Minimum of 3-5 years of training, development and delivery experience preferred
Web-based development experiences a plus.
Healthstream administrator preferred