- Master's degree
- Doctoral degree
- Doctor of Philosophy
Senior Process Engineer – Customer Support
As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.
You will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.
You will report to the Sr. Technology manager supporting the US region for the Micron account team.
Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
Drive continuous improvement of the customer experience through team, process and support tool development.
Drive and manage new product installs and subsequent process development.
Projects manage new evaluations and ensure success of the project.\
Competencies to be successful
Well organized individual and illustrating those thoughts and translating plans into action within a matrixed environment
Possess the ability to self-direct and prioritize among many tasks required to ensure a successful project
Demonstrated excellence in communication (verbal and written).
Master Degree or PhD in an Engineering discipline.
Minimum 5 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.
Familiar with high complexity low volume environment.
Proven success in building collaborative partnerships with customers and internal organizations
Experience in managing strategic programs with high level of visibility
Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations.