- Bachelor's degree
- Associate's degree
- Driver's License
- Customer support
- ISO 13485
- Customer service
Robotics & Digital Solutions, part of the Johnson & Johnson family of companies, is recruiting for a Field Service Engineer, Medical Device/Robotics. This position is open to remote candidates located in the Washington, DC; Baltimore, MD Area.
Candidate must have the ability to work in home office 25% & in field 75%.
Valid US Driver’s license required.
Robotics & Digital Solutions is part of Ethicon, Inc., a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com.
The Field Service Engineer (FSE) provides frontline support by resolving customers' Monarch related problems and issues through technical expertise and troubleshooting. The FSE is a field-based, customer-facing role that installs, services, maintains and modifies Auris Surgical Robotic platforms at our customer sites, primarily in the clinical environment. The FSE uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to rapidly repair equipment. Many FSEs operate independently within their geographic territory, however Auris offers a team-based environment with opportunities to benchmark, mentor and receive expert technical support. FSEs are home-based and required to travel mostly within their region to support customers using their technical expertise.
Job Responsibilities will include but are not limited to:
Perform service, preventative maintenance, modifications and installations on Auris products at customer sites with minimal direction
Provide on-site customer repairs; responsible for delivering both timely and effective repairs
Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
Work closely and collaboratively with fellow Auris field team members, including Sales, Marketing, and Training to ensure customer success
Perform necessary administrative duties accurately
Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment
Job will generally be performed on customer site, typically at a Hospital or Medical Institution.
Customer site may have exposure to hazardous materials, waste, airborne particles and allergens.
Days and hours of work are flexible Monday through Friday, generally 8:30 a.m. to 5:30 p.m.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Military/Vocational/some college work/Trade school in Engineering or related field AND 8 years work experience in a customer support, technical support/technical service role
Vocational/Trade Certificate AND 6 years related work experience
Associate degree in Engineering or related field AND 4 years work experience in a customer support, technical support/technical service role
Bachelor’s degree in Engineering, Computer Science or related field
Self-starter with strong customer service skills as well as excellent interpersonal skills
Demonstrate excellent judgment in customer relations and in handling company resources
Hold a current valid driver’s license and good driving record over last three years
Willing to work different shifts as business needs dictate
Ability to travel a minimum of 75% and provide service in assigned geography
Willingness to participate in an on-call rotation after training and certification is completed.
Must be able to occasionally lift and/or move up to 50lbs
Occasional evening and weekend work may be required as job duties demand
2 years’ experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment
Experience working in a regulated environment in compliance to ISO 13485 and 21 CFR 820
United States-California-Redwood City
Auris Health, Inc. (6267)