Support the sales team by working with prospective customers using a consultative approach to clearly understand and define their business problems and provide a vision for how we can help solve those problems. Develop a proof-of-concept for potential technical solutions that will address the customer's business issues. This includes identifying which technologies and process approach will be used in order to best address the prospective client's needs and requirements.
Work with the Sales Organization to identify customer business objectives, build proof of concepts, conduct solution demonstrations, and support ongoing technical discussions with end users during the sales process.
Assist the sales team during meetings with prospects and existing customers. Collaborate on customer issues, pricing models and architecture of the solution.
Assist in delivering Marco’s differentiating value through the use of technology and business process improvement.
Assist sales with responding to proposals by providing the technical expertise and architecture of the proposed solution.
Work closely with sales management, professional services teams, and other internal partners to solve unique customer requirements in order to help achieve the overall sales plan objectives.
Respond to customer questions related to the software.
Communicate complex IT solutions in simple terms
Provide post sales technical support to customers.
Perform other related duties as assigned or requested.
Bachelor’s degree in IT, CS, or other related field or 3+ years IT experience
Minimum 1-3 years of experience with enterprise software solutions as a sales engineer or solutions engineer
Solid problem solving skills and IT foundation
Self-motivated and highly independent
Learn and understand new technologies
Application certification (PaperCut, uniFLOW, Kofax eCopy, AutoStore, etc.)
Technical certification (Network+, Security+, MCSE, Linux+, CDIA+, etc.)
Customer support experience