Sr Project Manager
Omaha, NE
The Sr Project Manager has primary responsibility for managing and monitoring the implementation of complex projects and/or programs from conception through delivery. They organize activities ensuring completion within plan, scope and budget constraints and serve as liaison between cross-functional technical and non-technical resources and stakeholders in order to ensure that all targets and requirements are met. They are responsible for the identification, escalation, and mitigation of Project and Program impediments. Seniors have a solid understanding and growing knowledge base in Project Management, SAFe and Agile practices, mentoring their peers and teams, and beginning to guide the organization in these principles.

The Sr Project Manager role differentiates themselves by demonstrating a growing span of influence, working across organization lines, while collaborating with varying levels of team members and leadership (including Director, VP, and C level). They coach, mature, and mentor junior Project Managers and project team members to consistent application of project management and Agile practices. A Senior possesses insight into the organization’s vision and, with guidance, appropriately influences, translates, and manages activities that contribute to successful accomplishment of the company’s mission. The Sr Project Manager may perform the Release Train Engineer (RTE) role, as required.

Job Responsibilities:
Organize and manage medium to large size projects and aid in program execution
Create project plans, monitor schedules and expenses that successfully deliver the project vision and requirements within the scope, time, and quality constraints
Provide metrics and reporting to ensure projects are on track
Responsible for timely risk/issue identification and mitigation
Lead matrix teams that span multiple internal organizations (Platform, Operations, and Development, etc.) and external customer/vendor organizations
Possess a better-than-average technical aptitude and CSG Product knowledge, specializing in Operations and Infrastructure (i.e. Database, Network, Server Administration, Storage, data centers, PCI, BCP, Security, etc.)
Encourage open communication and collaborate with all levels of the organization, using crucial conversation skills when they apply
Responsible for aligning plans and removing impediments across multiple organizations and teams. This often includes effective negotiation skills to establish plans that best align objectives across organizations and with our customers
Occasionally coach and mentor other PMO, Project Team Members and other organization resources to ensure service and operational efficiencies are gained and maintained
With guidance, influence and lead Service, Project, and Program Visions utilizing advanced Change Assurance skills

Bachelor’s degree in Business, Computer Science, Management Information Systems or equivalent education/experience required
PMP, CSM, SPC or other Project Management/Agile certification preferred

5+ years related project and/or program management experience

Knowledge, Skills, & Abilities:
Advanced knowledge in/experience with:
Technology Domain (Operations and Infrastructure: database, network, server administration, storage, data centers, PCI, BCP, etc.)
IT software development (SDLC) methodologies and processes
Scaled Agile Framework methodology
Agile roles, artifacts, and ceremonies of Scrum and Kanban
Kanban task board, WIP limits, and forecasting
Project and Program management
Interacting with Portfolio level management
Stakeholder management
Project management tools (e.g. Jira, Microsoft Project, PowerPoint, Visio, SharePoint, RACI’s, Burndown Charts and Risk Assessments)

Analytical problem solving and decision-making skills
Advanced judgment in risk identification and mitigation
Delivers effective training, coaching, and mentoring on Project Management and Agile practices
Leadership and the ability to influence in tactical and occasionally strategic initiatives
Crucial conversations and negotiation skills

Ability to:
Navigate executive level collaboration, understand their needs, and balance conflicting points of view
Recognize when Change Assurance will be required and implement appropriate strategy
Understand how they are being perceived within the culture and make appropriate adjustments
Use a personal computer. Proficiency with other Microsoft Office applications as well as Project software
Read, write, speak and understand the English language in a business environment