General Summary of Position:
Responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers across a national footprint. Works as a collaborative member of the sales team to market and sell the Company's product. Provides insight to customers on current network solutions. Works closely with account executives on presentations and the technical design of new sales. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Provide timely, technical support and problem resolution for field service questions on a national level.
Assist the Sales VP and Sales Director in the development of the overall business strategy to acquire new customers. Contributes to costing and pricing of a solution.
Will Supervise a Jr. Solutions Engineer
Assist in generating new business and ensure growth of existing accounts.
Design solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth.
Translate complex technical design requirements into information that customers can understand and respond to.
Serve as a technical expert to review RFP responses for content and accuracy before they are submitted.
Provide technical support for events and technical trade shows.
Participate in technology transfer training activities in the Sales Engineering group as new technologies are introduced across the BCN Business product line.
Develop, deliver and run effective presentations, meetings, client interviews and facilitate a group training.
Work with BCN Network Engineering and Product Engineering team to acquire an intimate knowledge of all BCN Business products, concepts, process and procedures.
Keep up to date on technological and market evolution as well as competitors' activities.
5+ years in technical sales engineering/support role in the telecommunications industry (Ideally with Enterprise and National Accounts, Wireless/Cellular Carriers and MSOs a plus), including minimum of 3 years in position working directly with customers
Adept at developing and delivering technical presentations
Must be able to eloquently explain networking concepts and protocols like TCP, UDP, OSPF, BGP, VLAN, STP, VPN, HSRP, VRRP, SIP, EIGRP, SD-WAN, IPSEC, IKE, IP addressing and subnetting, routing, switching, MAC addressing, Wi-Fi coverage principles, VoIP, NAT, PAT, Static v.s Dynamic IPs, Public v.s private IPs, MPLS, T1, PRI, DSL, Fiber types.
Internet Technologies, Functionality & Service
Business Continuity/Disaster Recovery concept
Networking Protocols (OSI Model Layers 1-7)
CPE (voice & data) (switches, routers, PRI, MTA)
Voice Network Technologies (including VoIP, Trunks and Managed PBX)
Data Networking Technologies, Functionality & Services (SDN, SD-WAN, Security/UTM, NFV, Ethernet, VPN, MPLS, IPv4 (IPv6 is a plus))
Cable or HFC delivery systems is a plus
Must have developed and/or delivered technical training programs
Excellent project management skills
Excellent verbal and written communication with ability to explain technical concepts in simple and understandable terms to a layperson
Strong presentation skills
Results driven with a focus on goal achievement
Ability to create technical designs and diagrams of a customer solution
Proficient in MS Excel, MS Word, MS PowerPoint and MS Visio (MS Project is a plus)
Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast paced environment
Self starter/self driven, with the ability to work independently/remotely, disconnected from other team members.
B.S. Degree in related field; technology or engineering preferred.
CCDA/CCNA desired (or equivalent experience)
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Sales Experience: 5 years (Preferred)
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place