Cloudnexa is an Amazon Web Services (AWS) Premier Partner and is looking for experienced and motivated Cloud support engineers that enjoy solving problems, working with customers, and have technical backgrounds.
As an IT Support Specialist, you will be the 2nd Level Support handling escalated issues and new AWS Resource creation for clients related to their Amazon Web Services (AWS) Cloud Infrastructure. This position will be part of Cloudnexa's 24/7 support and professional services operation focused out of the Honolulu, HI and Philadelphia, PA timezones.
- You must be a resident of Hawaii or in the Philadelphia,PA metro area to support timezone-based work schedule.
- Experience in a customer support environment.
- Experience analyzing, troubleshooting, and providing solutions for technical issues.
- 2-3 Years of AWS Experience.
- 5-6 years overall IT experience.
- Excellent oral and written communication skills.
- Strong customer focus.
- Superior organizational and time-management skills.
- Ability to work across teams and continuously build upon your personal skillset.
** For more information please visit http://www.cloudnexa.com
Job Type: Full-time
Pay: $55,000.00 - $80,000.00 per year
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
- Day shift
- Monday to Friday
- On call
- AWS: 2 years (Required)
- IT support: 5 years (Required)
- AWS Certification (Preferred)
Work Location: Multiple Locations