Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Strategic Execution & Operations (SEO) Office focuses on achieving quality performance across our businesses to enable the company to execute more effectively against our regulatory priorities and further drive our transformation.
Wells Fargo Enterprise Process Business Management (EBPM) team is seeking experienced professionals to join the corporate team and help develop a strong operational excellence culture. The EBPM team improves customer experience, lowers our risk, and drives operational efficiencies and effectiveness. This individual will join a strategic team within Wells Fargo that is leading and developing a strong process engineering culture, core competencies, and capabilities rooted in continuous improvement to drive increased value for all stakeholders. We utilize an approach designed to improve business performance in all aspects of our company and applies to all levels of the organization. This position will coordinate and collaborate with other operational and process excellence leaders across the company. This position will work with all of our lines of businesses and corporate staff groups to identify opportunities to simplify and streamline the company.
Specific responsibilities will include (among others):
Process Improvement - Primary Role
Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment
Develop improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through Wells Fargo and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates
Establishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunities
Provide advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
May include the direct management of process analysts and consultants
The sharing of lessons learned and best practices with others throughout the organization when appropriate
Partnering, & Collaboration - Primary Role
Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services
Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc.
Assists the development of our enterprise Operational and Process Excellence Curriculum and Training Materials
Provides assistance and leadership of our enterprise process improvement professional support services - Including the identification and managing of resources, including cross-entity members, to successfully execute projects
Provides consultation on the use of reengineering techniques to improve process performance and product quality
Works with Project Manager(s) and Sponsors to ensure Six Sigma/LEAN activities, deliverables, and tools are integrated in the project plan when appropriate
Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence
Provide thought leadership in the area of process and continuous improvement, operational excellence, continuous improvement
Role will require moderate domestic business travel
Coaching/Mentoring - Secondary Role
Provide coaching and mentoring to project teams and LOB management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques
May provide informal 1-on-1 training and formal small to large group training facilitation, coaching, & mentoring
PREFERRED LOCATIONS: The ideal candidate can be located in any of the major Wells Fargo Campus locations, such as; Dallas, San Antonio, Des Moines, Minneapolis, St Louis, Chicago, Charlotte.
7+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 5+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)
BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics
Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
Knowledge and understanding of Statistical Analysis software such as Minitab
Facilitation skills such as Helix
Change Management skills such as Prosci/ADKAR
Knowledge and understanding of Rapid Process Automation software such as Blue Prism
Knowledge and understanding of financial controls and risk
Excellent verbal, written, and interpersonal communication skills
Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
Ability to take on a high level of responsibility, initiative, and accountability
Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
Other Desired Qualifications
Proven record of being results-oriented
Experience in financial and/or mortgage industry
Excellent analytical, problem solving, and root cause analysis skills
Ability to work effectively with senior management (SVP, EVP’s)
Strong leadership skills and experience with the ability to coach, manage, lead professionals
Ability to transfer knowledge to teams and individuals
Master Degree or equivalent industry accepted Certifications in Lean, Six Sigma, Quality and Project Management
Continuous Improvement: Six Sigma, Lean, and/or other process re-engineering methods/tools experience
Exhibit performance excellence criteria such as leadership, strategy, customer focus, measurement/analysis and knowledge management, team member focus, operations, and results
Project management experience
WF Enterprise Process Engineering Advanced learning level or LEAN/Six Sigma Black belt must be documented as completed within 1 year of job start date
Ability to travel up to 25% of the time
CO-Denver: 1700 Lincoln St - Denver, CO
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
NC-Charlotte: 11625 N Community House Road - Charlotte, NC
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
OR-Portland: 350 Sw Jefferson - Portland, OR
UT-Salt Lake City: 299 S Main St - Salt Lake City, UT
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NC-Charlotte: 301 S College St - Charlotte, NC
GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
NC-Charlotte: 301 S Tryon St - Charlotte, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
CHIEF OP OFFICE