Job Description: The Telephony Engineer will work in the company’s fast growing Managed Services area. We provide Managed Equipment to customers throughout the US and Canada and the Engineer will be responsible for overseeing the equipment providing telephony services to end users. Among the responsibilities will be to fully configure all equipment, join all activation calls for such equipment and services, and provide second level support to our repair department. The candidate must be highly comfortable with all aspects of digital and analog telephony services.
Primary Job Responsibilities will include:
Configure and test VoIP phones (Polycom, Yealink, Cisco).
Configure and test “POTS in a box” devices.
Configure and test Session Border Controllers for Hosted PBX setups.
Provide support to end users regarding VoIP phone issues.
Take part in all managed equipment activation calls with carriers and customers to ensure the process is smooth and worry free.
Provide second level support to the repair department regarding all aspects of managed telephony equipment (VoIP phones, ATAs, POTS in a box) in a 24x7 environment.
Knowledge, Skills, Abilities:
1 to 3 years of experience in engineering and configuring solutions that implement VoIP and analog telephony services.
Must be able to configure Polycom, Yealink, and Cisco IP phones.
Proficient hands on experience and understanding of fundamental telephony and networking concepts such as: PRI, BRI, DTMF, SIP Trunk, HPBX, UDP, TCP, 4G, POTS, 66 Block wiring, butt set, RJ45, RJ11, ISDN, T1 Circuits, T1 Framing, T1 line coding, T1 CAS Signaling.
Excellent written and verbal skills.
SIP Signaling knowledge and experience would be a plus.
Experience with EPIK Telephony boxes would be a plus.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Boca Raton, FL 33431: Reliably commute or planning to relocate before starting work (Preferred)
- Computer networking: 3 years (Preferred)
- LAN: 1 year (Preferred)
Work Location: One location