Software Developer Engineer, IT - Corporate Functions
Hawaiian Airlines
Honolulu, HI

About $87,000 - $120,000 a year

Position Overview

Come join our team as a ServiceNow Developer. The ServiceNow Developer is responsible for the administration, development, documentation and technical support of the ServiceNow platform.

You’ll partner closely with analysts and other developers to complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and deploy solutions.

We are looking for a creative, critical, innovative thinker, who takes initiative and is driven to help reduce costs, improve systems, and embraces a culture of teamwork and fun.

Key Responsibilities

Write, configure and develop software and code-driven solutions for medium complexity business problems according to user specifications
Decompose business requirements and translate them into detailed design specifications and code
Build solutions that utilize the enterprise monitoring/logging frameworks
Participate and engage with the appropriate matrix areas for the construction and delivery of the solution
Analyze and resolve operational and production problems of medium complexity, including researching and recommending alternative actions for problem resolution and taking timely action
Demonstrate proficient understanding of business processes being supported by assigned system(s) across multiple business customers
Evaluate and recommend emerging technologies and process or system enhancements for business customers
Assist less senior Developers when performing system and acceptance testing
Test and implement system and enhancements using techniques that preserve system integrity
Document and communicate assigned work and progress to immediate project team, and management in a timely manner
Support the organization’s project management policy, practice and methodology
Maintain focus on internal and external customer requirements
Serve as a communications liaison between the business customer and the technology development and support groups
Interact with business customers to define, analyze, and deliver customer requirements
Develop cost analysis estimates
Other duties as assigned
Minimum Requirements

Bachelor's Degree or equivalent combination of professional work experience and education
2+ years work experience in Information Technology or business environment
Proficient knowledge of software development practice, concepts, and technology obtained through formal training and work experience
Knowledge of the Software Development Life Cycle process and prior experience actively participating in it
Strong knowledge of ITIL methodologies and ITSM concepts
Proficient knowledge of Java Scripting, HTML, AJAX, CSS, HTTP, networks, protocols, email, AD, SSO, web services integrations
Ability, within a specific technology area to independently complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement medium size development projects or major components of large projects that carry a moderate risk to the organization
Excellent partnering, communication, and negotiation skills so as to gather business customer requirements and communicate effectively with technology development and support groups
Ability to complete tasks with a moderate amount of direction
Ability to work effectively in a strong customer service/team-oriented environment
Ability to review the technical work of less senior Developers

Preferred Qualifications

B.S./B.A. in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience
Proficient technical knowledge of the ServiceNow platform
Proficient technical knowledge of the ITSM, Service Portal, Asset Management, Discovery, and Demand modules in ServiceNow; Implementing ServiceNow integrations; ServiceNow Administrator Certification
Implementing RESTful APIs using MuleSoft
ITIL certification
Understanding of the core business processes involved in their area of expertise
Ability to build solutions that do not require programmer intervention to perform standard business maintenance / configuration
Ability to build solutions that are “self-healing” and that require minimal to zero maintenance
Ability to manage projects using the organization’s project management methodology

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.