Provides pre-sale and post-sale technical solutions to support and facilitate the sale of products and systems.
Essential Job Functions
Identifies customer purchasing requirements and provides technical specifications and related documentation to assist the business development staff in the sale of products and systems.
Assists in creating demonstration software and systems to showcase products and systems.
Responds to customer inquiries concerning system software and applications, pre-sale and post-sale. Refers as necessary to appropriate personnel.
Assists in testing user configurations for system compatibility. Provides support in the resolution of system malfunction and/or refers as appropriate.
Monitors and records system installation/maintenance progress to document progress and matters of significance.
Interacts with engineering groups to assist in basic design changes to equipment. Assists in tracking the progress of the projects with accountability to the customer, project manager and management to ensure an on-time and smooth product launch for the customer.
Cloud native development
Bluemix microservices tech stack development experience
Apigee development experience
Kafka development experience
Cassandra development experience
Splunk & Dynatrace development experience
SQL/NO SQL databases
Interpersonal skills to interact with customers and team members
Organization and time management skills
Analytical and problem solving skills
Ability to listen and comprehend
Ability and willingness to learn
May require weekend work