- Associate's Degree
- Bachelor's Degree
- Time Management
- Systems Analysis
- Product Demos
- Computer Science
SRCTec, LLC is currently seeking an experienced product support engineer to join our life cycle management (LCM) team in Syracuse, N.Y. SRCTec manufactures and provides technical support services for a variety of radar and sensor systems across a global commercial and defense customer base. The preferred candidate’s primary responsibility will be delivering exceptional pre- and post-sales technical support to domestic and international customers through product demonstrations and test events, product training, field support, and remote technical support, as well as repairing and maintaining business development capitol assets. Candidate will be responsible for developing subject matter expertise in technical support for customers, and leading/supporting development of products in dynamic, rapidly growing business.
Perform field training/service support at both customer and company locations (CONUS and OCONUS)
Work closely with customers and end users to understand and document expectation and collaborate with internal team to successfully deliver against those expectations
Support business development, engineering test/analysis, and internal programs through successful demonstration and test events of SRCTec radar capabilities
Support customer operational needs with swift action, which may include last minute travel
Support depot repair and manufacturing activities through strong troubleshooting skills, system/sub-system analysis and circuit board to component level diagnosis
Support engineering, quality, configuration management and subcontracts in technical matters
Support proposal development to include technical requests for information (RFI)/requests for proposal (RFP) and quotes, including basis of estimates (BoE), requests for quotation (RFQ), and rough order of magnitudes (ROM)
Develop and document test plans, technical performance assessments, and after action reports
Bachelor’s degree with two or more years, or associate degree with three or more years of related experience in technical discipline, computer science, mathematics, computational mathematics, or a similar technical field (equivalent combination of education, training and experience will be considered)
Systems engineering experience or working familiarity with radar systems, communication-related systems, radio-frequency (RF)-based systems, navigation systems, or other complex electronics technology
Technical troubleshooting knowledge of systems and subsystems to circuit board and component level
Experience with variety of test equipment to include network analyzers, spectrum analyzers, signal generators, oscilloscopes, etc.
Able to understand and interpret electronic schematics, electronic drawings, mechanical drawings, test and assembly instructions, and specifications and engineering documents
Possess strong written and verbal communication skills and customer service skills
Self-motivated and possess strong time management skills
Ability to work with and communicate effectively within cross-functional teams
Must have experience and demonstrated success conducting technical operator and maintenance training courses
Occupational requirements including the ability to lift, move and walk with a minimum of 40 pounds
General computer skills including MS Office suite and a firm understanding of transmission control protocol/internet protocol (TCP/IP) networking
30 percent travel (domestic and international); extended deployment type field assignments may be required
Able to obtain visa/passport and DoD security clearance
Security Clearance Requirements
Must be a U.S. citizen. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
As an EEO/AA employer, the Company does not discriminate in its employment practices due to an applicant or employee’s race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, age, national origin, veteran or disability status, or any other basis protected by federal law. In addition, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities and employees.