- Communication Skills
- Organizational Skills
- Field Service
- Customer Service
Job Title: Field Service Engineer III
Department: IES –West CMD
Reporting Relationship: Regional Service Manager
Essential Duties and Responsibilities:
Represents the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
Perform Installations, Preventive Maintenance and Corrective maintenance service on HPLC and Mass Spectrometry product lines.
Manages daily workload to meet Key Performance Indicators (KPIs) / Service Level requirements.
Act as a Thermo Fisher Scientific advocate in all capacities while on and off campus.
Close out service activities utilizing administration tools for accurate record keeping, including closing service calls daily upon completion, signature capture for service completion acknowledgement and paperwork submission to client designate.
Maintains personal and site Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy and onsite stocking guidelines.
Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.
Performs all other duties as assigned by Regional Service Manager or Supervisor.
4-Year Science or engineer degree or equivalent experience.
3-5 years Field Service experience
Demonstrated organizational skills; ability to handle multiple priorities.
Technical proficiency in instrumentation and electronics
Must be able to communicate effectively with a wide variety of people.
Must have ability to manage escalated situations
Must have strong interpersonal skills.
Knowledge, Skills, and Abilities necessary to perform essential functions:
Proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment.
Must demonstrate advanced proficiency in customer skills, service administrative and business functions
Must demonstrate competency in installations, relocations, calibrations/qualifications, preventive maintenance and troubleshooting/repair, technical support.
Effective communication skills
Basic instructional abilities (customer training).
Ability to prioritize customer service requirements and establish realistic schedules to meet requirements.
Ability to work independently, and as part of a group, to accomplish individual and team objectives.
Independently resolve routine customer satisfaction problems.
Proven/developed leadership ability/credibility.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to toxic or caustic chemicals environments and risk of electrical shock. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.
Position requires occasional overtime and flexible hours in order to complete tasks. Position requires travel for training.
This position has not been approved for relocation.