At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee.
Farm Credit Mid-America is looking for a passionate technology professional with experience implementing and administering enterprise software. An ideal candidate would have a strong technical aptitude and background encompassing a broad technical skillset.
Experience and/or knowledge in the following area(s) is a plus; Enterprise Content Management/Content Services systems (OnBase or other ECM/CS system), database systems and data integration experience, MS SQL, Customer Relationship Management (CRM) systems, IT Service Management software, .Net. Come join our team oriented, collaborative culture!
This position will be an enterprise software systems technical expert that works collaboratively with various team members in the administration, installation, configuration, customization and integration of association enterprise business applications (e.g. enterprise content management (ECM) systems, customer relationship management (CRM) systems, Intranet systems, Software deployment, Service delivery systems). Will serve as the escalation point of contact for enterprise software systems to aid in troubleshooting and problem resolution. This position will have the ability to create workaround procedures when standard procedures have failed and the knowledge to seek out appropriate internal and external resources when urgent problems arise to resolve issues in a timely fashion.
MAJOR RESPONSIBILITIES :
Administration of our Enterprise Content Management system, OnBase, including Workflow and WorkView.
Design, coordinate and perform the installation and configuration of complex enterprise software systems.
Proactive, efficient and accurate administration of enterprise software systems throughout all application environments. (E.g. Prod, Dev, Staging, DR). Coordinating upgrades and patches with other technology teams and business owners.
Document procedures for installation, upgrades, and customizations. Provide design expertise for system upgrades and application integration initiatives and projects.
Effective and timely problem solving, coordination and resolution of escalated support incidents.
Identifies and executes on opportunities for improvement in processes and technology. Stays abreast of technology trends and current business challenges. Applies technology to solve business problems and create a better customer experience (internal and external).
Perform day-to-day system administration, proactively monitor key enterprise systems for issues to avoid system downtime and enhance performance.
Build strong relationships with business partners, vendors and customers.
Anticipate and raise project, business, and technical issues to the appropriate resource(s).
Represent and communicate the mission and values of Farm Credit Mid-America and comply with its conduct policy, security policy and confidentiality expectations.
Perform other responsibilities as required.
Education and Experience
Bachelor's degree in computer science, business or related field; with at least one year experience supporting enterprise software applications; or a minimum of four years of direct experience in a software administration/software implementation role. Good project management and business analysis skills, oral and written communication skills, and analytical skills necessary.
Here's What We Can Offer You...
Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:
Salary commensurate with experience
15 vacation days, 15 sick days, and 9 paid holidays per year
Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
Fitness Incentive Program
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.