Cova Support Developer
The Cova Support Developer is a key role in supporting our product & development teams by helping to identify, troubleshoot and solve customer issues coming from our customer support and success teams.
Work directly with the development team, API team and customer support team to understand issues and needs.
Provide internal software support including development and support of internal tools, scripts and reports.
Partner with developers, evaluate and improve internal processes, and incorporate lessons learned to improve the application support process going forward.
Investigate support issues that the support team can’t answer and needs further investigation.
Communicate findings of investigations to the support team and development teams as required.
Participate in continual improvement of the company’s internal tools and processes involved in the support process.
Contribute to teams’ knowledge base and training documentation.
Strong communication skills and ability to communicate with developers, product managers and customers as
Excellent problem-solving skills.
Works Independently and takes initiative to drive continuous improvements.
Empathetic and can connect with both our customers and our teams.
Ability to keep up in a fast-paced environment and willingly embrace change and retain a sense of flexibility in the face of a rapidly evolving industry, a growing company, and emerging technologies.
Capable of managing multiple issues, while delivering a high standard of support to our teams.
Demonstrated ability to learn technologies/languages
Experience with JSON, Rest APIs and Postman
Experience with .NET and C#
Experience with SQL Server
Experience with Redis, and document databases an asset
Experience with messaging systems (AMQP) an asset
Development experience with cloud platforms (Microsoft Azure) an asset