- High school diploma or GED
- Microsoft Excel
- Communication skills
- Microsoft Word
- Customer service
- Work from home
- Internet reimbursement
The FNOL Representative I provides quality inbound communication services recording First Notice of Loss (FNOL) claims reporting damage to our client’s property.
Accepting inbound calls from engineers, technicians and other field operators reporting FNOL
Communicating effectively while entering data accurately into a customized database
Reporting underground damage to locate companies when applicable
Provide outstanding service to customer representatives
May work on special projects as assigned
Must be able to work a rotating 7:00 AM to 7:00 PM shift, Monday through Saturday
Required Skills/ Abilities:
Ability to type a minimum of 55 wpm, error free
Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches
Advanced phone and verbal communication skills
Active listening skills
Excellent written communication skills
Excellent reading skills; must be able to read and follow a script
Must be able to analyze and interpret photos to determine damage
Must establish an appropriate work environment within their home for work purposes. CMR provides the necessary computer equipment and a monthly reimbursement for home internet service.
High school diploma or equivalent
6 months to 1 year previous customer service call center experience required
No phone calls, please.
Pre-employment drug screening and criminal background checks are mandatory.
This position pays the hourly rate + support bonuses
This position is fully remote, however, employee must live within 50 miles of Oklahoma City