Applications are now being accepted for the position of Systems Engineer. This is a full-time position located in our office in Salisbury, MD. A successful candidate must possess either bachelor’s Degree or higher in Computer/Technology-related field with at least 1 year of experience with in help desk/technical support. Technical-training certification(s) considered in lieu of time or education, or an Associates or higher degree in any field with at least 1 year of experience in help desk/technical support. Technical-training certification(s) considered in lieu of time or education.
Benefits include working from home when needed like when children are sick.
Equal Opportunity Employer
The Systems Engineer’s role is to design, install, administer and optimize Client workstation and related components as well as to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of desktop environments. The Systems Engineer will monitor, maintain, support, and optimize all networked software and associated operating systems as well as provide third tier technical support for Client departments. The Systems Engineer will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems resources.
Core Duties and Functions:
Act as project lead in the design and implementation of new desktop systems (physical and virtual), applications (on-site and hosted), and hardware; conduct capacity planning as needed.
Plan and implement desktop upgrades, maintenance fixes, and vendor-supplied patches.
Manage and coordinate desktop and desktop application migrations.
Manage enterprise directory services, file shares and permissions and related server infrastructure.
Define, design, perform, and test server backups and disaster recovery procedures and plans.
Monitor and test system performance; provide system performance statistics and/or reports; coordinate and implement modifications to server environment in order to improve efficiency, reliability, and performance.
Work with Management to establish and enforce policies and procedures to maintain and secure the Client’s network, server and communications infrastructure.
Lead, coordinate and participate in key process improvements as they relate to the client/server environment.
Develop strategies for client/server implementations (both physical and virtual); research and design the infrastructure required to implement and support those strategies.
Coordinate and collaborate with IT Team to ensure availability, reliability, and scalability of Client hardware to meet Client operational requirements.
Conduct research on desktop hardware, software, and protocols in support of procurement and development efforts.
Assist with business workflow and report creation and retrieval in a database environment.
Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.
Troubleshoot and resolve issues and Helpdesk tickets.
Create and maintain documentation as it relates to infrastructure, system configuration, event logging, mapping, processes, service records and training materials.
Coordinate and perform in-depth tests for modified and new system evaluation.
Provide orientation and training to end users for all modified and new systems.
Provide cordial, responsive and accurate customer service.
Participate in 24/7 On-Call rotation.
Required Knowledge, Skills, and Abilities:
Windows 2003/2008/2012/2016/2019 Server troubleshooting and OS configuration.
Microsoft Exchange/Office 365 Management
Familiarity with TCP/IP network protocols and firewall, routing and telecommunication concepts.
General knowledge of VLANs, networking topologies, and the OSI Model.
Good written and oral communication skills; good interpersonal skills. Ability to conduct research into server issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Analytical and problem-solving abilities.
Ability to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Minimum Experience, Training and Education:
Bachelor’s Degree or higher in Computer/Technology-related field with at least 1 year of experience with help desk/technical support. Technical-training certification(s) considered in lieu of time or education. OR
Associates or higher degree in any field with at least 1 year of experience with help desk/technical support. Technical-training certification(s) considered in lieu of time or education.
Required Licenses and Certificates:
Possession of a Class C Maryland Motor Vehicle Operator’s License (or the equivalent from another issuing state) or the ability to obtain such a license within thirty (30) days of employment to position.