Division: Columbus McKinnon Corporation
Application Engineering Supervisor
Performs the activities concerned with responding to a customer’s inquiry or purchase order for CMCO material handling equipment or parts by performing the following duties. Other duties may be assigned as required.
Acts as liaison between customer and the company.
Reviews customer product specifications to determine and guarantee the appropriate equipment for the customer’s application is being provided.
Determine if the customer request can be filled with standard product or if it requires a special engineered product.
Confers with the Engineering Department to determine the feasibility of designing and the design of the special equipment.
Confirms with production personnel the feasibility to manufacture and to obtain an estimate of production time.
Working with Production Control, analyzes current production schedules and confirms delivery date with the customer.
Confers with Purchasing to obtain quotes for nonstandard parts, components, and features from outside sources and issues purchase requisitions.
Negotiates specification changes, pricing and delivery dates, as required.
Answers customer inquiries regarding crane and hoist component operational functions.
Upon request, provides specific technical literature to customers.
Provides feedback to Quality and Product Engineering regarding field performance of products.
Processes Government orders according to government regulations and/or standards.
Performs other related duties as assigned.
Ability to read, analyze, and interpret general business periodicals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from employees, managers, suppliers, customers, and other intercompany personnel.
Ability to work with mathematical concepts such as algebra, geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Apply the concepts of the metric system.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to grasp and understand mechanical and electrical concepts.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Excellent PC skills, word processing, spread sheet, and data base.
Good planning and communication skills.
Ability to learn and adapt quickly.
Knowledge and/or ability to work with SAP is a plus; Internet software and order processing systems.
Ability to demonstrate a proficiency in Spreadsheet software and Word Processing software (Excel, Word, etc).
Ability to objectively analyze/resolve customer related questions.
Must have strong telephone and interpersonal skills and be able to function in a fast paced environment.
Must be well organized and thorough with details and follow-up.
Contributes to team effort by accomplishing related results as needed.
An appropriate Bachelor’s Degree from a four year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience. Crane experience highly desired.
While performing the duties of this job, the employee is regularly required to talk and listen. Sitting for long periods of time is required. The employee frequently is required to use hands and fingers to keyboard data to computers, operating calculator, fax and copying machines. The employee is occasionally required to stand and walk, to stand and squat and to reach with hands and arms while retrieving and filing records. The duties may require occasional lifting of small objects, normally no more than 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.
Office area is climate controlled. When in the plant, the worker is exposed to the hazard of mobile equipment moving in close areas. High noise levels are present and the temperature in the plant is seasonal. Dust and other airborne particles are present in the work area.
Travel may be required within Columbus McKinnon Corp’s domestic footprint
Travel Percentage <10%
Columbus McKinnon Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.