Sonix is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. Sonix was established in 1986 and has become the leader in our field by partnering with our customers globally and continuously developing new technologies that help our customers improve quality, efficiencies and productivity. It is our corporate commitment to continue to deliver cutting edge technology and provide superior customer support.
Sonix, Inc, is a business unit of Tektronix, Inc., a wholly owned subsidiary of the Fortive Corporation.
The Applications and Customer Service Engineer coordinates and performs customer service including system installation and buyoff, support on our equipment at customer sites or in our demo facilities, as well as detailed application activities for customers, such as application studies, preparing reports and presenting them to customers.
Performs application studies of customer samples and presents to the customer an applications report outlining findings.
Develops inspection procedures to effectively address and meet customer expectations for the sample evaluations.
Performs installations and training and ongoing support for Sonix Global Customers.
Travel to customer sites to perform installation and training
Travel to customer sites as needed to perform on-site customer support.
Good communication of field failure root cause to Sonix (Virginia) for trend analysis, then assist with implementation of countermeasures to permanently address issue.
Responsible for managing spare parts inventory
Monitor and document component replacement and repair status and lead-time
Perform other work-related duties as assigned by supervisor.
Education, Experience and Skills Required:
Degree in a Technical field Electrical Engineering, Computer Engineering, Mechanical Engineering, Applied Sciences or Engineering or equivalent education or experience.
Strong written, verbal, analytical and interpersonal skills.
Strong problem-solving skills are required and are key to success.
0-1 year of professional field service experience supporting automation or instrumentation capital equipment.
Strong computer, written, verbal, persuasion and interpersonal skills.
Ability to organize work, and to meet deadlines.
Strong written/communication skills in English is a requirement.
Knowledge of ultrasonic inspection is a large plus.
Knowledge of microelectronics is a large plus.
Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.
All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or a financial record check.
Candidates with less education/experience may be considered for other opportunities Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
SONIX has been a consistent innovator in non-destructive testing - being the first company to bring PC-based, digital imaging solutions to our customers. Since then, SONIX has continued to push the technology envelope and provide our customers with superior inspection technologies and engineering advancements. Our customers come from a variety of industries including semiconductor packaging, component manufacturing, automotive, aerospace, and traditional non-destructive testing industries.
Sonix, Inc. ( http://www.sonix.com/ ) is based in the Washington D.C. metro area (15 minute drive to D.C. city limits). "The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a ""Fortive Company."" Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail firstname.lastname@example.org to request accommodation."