Lead regional education and training activities in support of Cardiac Rhythm Heart Failure-CRHF (primary responsibility) and Cardiac Vascular Group-CVG (secondary responsibility) new hire training and product launches.
Serve as the customer and field technical resource in CRHF (primary) and CVG (secondary). Provide expertise and leadership in the areas of Fellows education, IBHRE certification, AHP education, clinical evidence interpretation, CVG champion programs. Provide clinic and implant coverage as dictated by needs of the region.
Position reports to a District Service Manager. Each Region determines number of TFEs based on business needs, training demands and funding. Each region will have a minimum of one TFE.
A DAY IN THE LIFE - POSITION RESPONSIBILITIES:
Field Education and Training
Drives regional education and training activities for sales and service staff around CRDM products and therapies, specifically:
New product launches
Leads new-hire training with accountability to hiring manager (DM or DSM)
IBHRE certification prep
CVG sales and service education and training (secondarily) as required by region and BU Champions programs
Expert in competitive technology and therapies. Disseminates competitive information to regional teams. Delivers competitive training to field service and sales staff.
Stays current with regard to publications and clinical evidence. Effectively and regularly disseminates information and training to field sales and service staff.
Clinical Research Support
Partners with CRHF FCEs and Field Scientists, CRI FRCs, MSLs, TDSs and other BU clinical personnel to execute successful clinical research enrollments within region.
Conducts customer training on the use of Medtronic products and clinical protocols; coordinates field involvement in these processes and covers clinical research cases as needed.
Field Technical & Sales Support
Assists and/or services as consultant to customers as well as sales and service staff with troubleshooting and programming challenges.
May be responsible for key customer relationships and serve as primary contact based on regional specific needs.
Serves as technical resource to customers and Medtronic personnel for complex problems. Provides technical explanation and demonstration of products to customers, particularly surrounding product launches.
Provides clinic and implant coverage (20% - 30% of total time) depending upon individual region demands. May be used to cover service for vacancies, leaves of absence and to train new hires.
Sales and Service Solutions
Partners with DSSs and Regions Solutions Specialist to help deliver Medtronic Advantage Programs as requested and appropriate.
Attain a minimum of Lean Sigma Yellow Belt within 12 months (or as funding allows) and lead lean sigma efforts surrounding service efficiency across the region.
Partners with DSMs to successfully implement CareLink Express across region.
Region Focus Areas
Each TFE will have one or more focus items assigned to them depending on the region business demands.
Partners with the CRHF Fellows Manager and field to communicate with and execute EP and Cardiology Fellows initiatives. Maintains relationships with EP Fellowship Directors.
Partners with CVG DMs, BUs and field to communicate and execute SH, Endovascular and Interventional Cardiology Fellows initiatives.
Designs and leads annual IBHRE prep course for CRDM field.
AHP Education Lead
Partners with Cardiology DMs and field to deliver region education initiatives for Allied Health Professionals.
CVG Champions Liaison
Achieves familiarity in one CVG business outside of CRDM and partners with CVG DM to assist in driving BU Champions efforts and product launches.
MUST HAVE - MINIMUM QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry
Advanced Degree in engineering or nursing
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
5+ years of experience with implantable cardiac devices
Masters in engineering or nursing
Knowledgeable of education/training techniques
Excellent written and verbal communication skills
Demonstration of strong leadership ability
Formal and informal presentation professionalism
Ability to understand and convey complex technical concepts
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, iPad, phone and communicate with peers and co-workers.
Ability to travel with ease (minimum 15% overnight)
Must be insurable and maintain an a valid driver’s license
Continuous verbal and written communication
Sitting, standing and/or walking for 8 hours per day
Environmental exposure to infectious disease and radiation
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.