Network Specialist
Involta, LLC
Youngstown, OH
Involta is currently seeking a full-time Network Specialist for its Youngstown, Ohio location. The Network Specialist is responsible for Network Infrastructure, Security and VPN configuration for client networks, as well as the implementation of projects, monitoring LAN/WAN network devices and helping ensure an optimized and stable network infrastructure. In addition, this entry level position will manage a ticket queue, escalate issues to appropriate team members and ensure the creation and maintenance of documentation through the change process.

Essential Duties and Responsibilities:
  • Installs, configures and maintains organization’s LAN/WAN infrastructure objects, e.g. routers, switches and hubs
  • Monitors routers and switches for bandwidth usage and throughput, reports information to team
  • Installs, configures and maintains firewalls, intrusion detection network sensors and VPN
  • Participates in reviewing existing instructions, guidelines, standards and policies seeking continuous improvement
  • Assists in developing instructions, guidelines, standards and /or policies. Seeks resolution to Tier III work orders escalated through the IT Support Process
  • Develops and publishes monthly production statistics, as directed, to report on system performance
  • Works within a team environment; typically with guidance from a senior network engineer, project lead or manager
  • Request appropriate information from the client to understand the urgency and resolve the problem
  • Resolve customer issues in a timely manner that generates the company’s brand loyalty
The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Education and Experience:
  • BA or BS Degree – Computer Information Management or related discipline preferred
  • 2 + years network experience
Technical Knowledge:
  • Knowledge in Microsoft Windows Server 2008 / 2012 / 2016 and Windows 7 / 10 Desktop operating systems
  • Experience managing Cisco Call Manager a plus
  • Experience managing Cisco or comparable enterprise wireless solutions
  • Demonstrates an expert knowledge level on Cisco IOS for switches and routers
  • Firewall and Cisco Pix experience
  • Understanding of server virtualization
Interpersonal Skills:
  • Demonstrated problem solving abilities
  • Ability to take direction and retain instructional information
  • Function as a member of a work team, self-motivated and highly responsible
  • Ability to work effectively with our customers
  • Effective oral and written communications and the ability to communicate with people on all levels of the organization
  • Maintain the confidentiality of sensitive information
  • Willingness to grow/improve current skill as well as gain additional knowledge and skills
Working Conditions:
  • Work in corporate environment which allows for team work and good communication skills
  • Occasional night and weekend work is required
Travel Requirements:
  • Occasional travel is required
Information Security:
To protect the security of Involta and its customers, it is necessary that this position perform duties in a security conscious manner, and protects the privacy and confidentiality of company assets including but not limited to, networks, business information and customer data. All Involta employees are held accountable for the security of their specific job-related activities in accordance with company policy. Any Involta employee who willingly and deliberately violates company policy will be subject to disciplinary action up to and including termination of employments and/or civil or criminal legal action.
Involta is an Equal Opportunity Employer