- Driver's License
- Google Docs
- Customer Service
- Microsoft Office
Location = Philadelphia, PA
Headquartered in Berkeley, CA, Bellwether Coffee is a venture-backed, high-growth tech company working hard—alongside other game-changers—to positively transform the coffee industry, making it more accessible and sustainable for our planet and our communities. We’re a diverse team of coffee industry veterans, entrepreneurs, engineers, technicians, human-centered designers, and people-focused rule-breakers who have a passion for making the “impossible” a reality.
What we do
Our revolutionary electric, ventless, zero-emissions commercial coffee roaster uses clean technology and does not require gas lines or expensive ventilation. It’s the most consistent and controllable roaster available, the lowest carbon footprint commercial roaster ever made, and was designed by coffee people who want a better future for coffee roasting. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles (or create their own), and share fresh, delicious coffee just the way their customers like it.
You are a crucial member of the team. You are a naturally empathetic and integrity-driven person. You enjoy solving problems for others. You are a critical thinker, you love sharing your thoughts and ideas and progress with the team. You have a sense of urgency with everything you do without compromising quality and detail.
Overview of the position
As an Electronics Service Technician, you'll become part of an elite team of technicians who service Bellwether Roasters across the nation. In this position, you’ll visit customer sites from Anchorage, Alaska, to Miami, Florida, and everywhere in between. In other words, you'll spend your week flying from one service location to another, working from the road, airports and in-flight.
This role requires a great deal of understanding of electronics and electrical systems, both practical and theoretical. Since we're building the first-ever zero-emissions roaster, we recognize that everyone who joins our team will add their unique skill-set to our team while learning about the software and hardware that make great coffee.
Troubleshooting, assembling, disassembling, and repairing large commercial coffee roasters in order to upgrade hardware and software components
Receiving the roaster at the customer location and performing installation according to the procedures outlined in collaboration with the R&D (Research & Development) and engineering teams
Performing preventative maintenance on the Roaster for maximum quality assurance
Working with our SaaS (Software as a Service) team to report software issues and/or requests on behalf of our customers
Understanding or being willing to learn the basics of coffee roasting and preparation
Working directly with engineers on assembly, troubleshooting, and quality metrics to ensure a top of the line product
Maintaining and tracking your own parts inventory, and reporting on a monthly basis
Training customers on the general operations of the Roaster once installed ensuring they are comfortable with their new equipment before leaving the location
Effectively and efficiently utilizing online, digital tools for receiving service calls, tracking service appointments and reporting out the details of those calls and visits
Collaborating with consultants on the design and execution of the program
Following company procedures for processing work tickets/warranty claims/ordering parts required to complete repairs
Making your own travel plans (including airfare, hotel, rental car, mapping, and scheduling) and keeping track of all work-related travel expenses. Filing routine expense reports
Performing other duties as assigned by the supervisor
An exhaustive understanding of electronics (electronics and electrical AC/DC theory) and practical, hands-on experience with electrical AC/DC systems
You're available 24/7 to join an on-call rotation, covering nights and weekends, to handle emergency service requests, and are available to fly on short notice 7 days a week
You’re a fearless tinkerer and troubleshooter. You're great with tools, have a solid understanding of basic machinery, motors, WiFi, and you like to build things
You have a proven track record of working independently with little supervision in a technical role. Examples include service technicians from the following industries: I.T., WiFi (modems/routers), automotive, solar, cable TV, electronics, burglar alarms/CCTV/video security, etc.
5+ years of experience working in a service field as a technician diagnosing and repairing machinery and/or commercial products
Expert-level proficiency with basic hand tools, including soldering irons, hand drills, Dremel tools, and multimeters
Creative, in-the-moment problem solving
Good dexterity, attention to detail and quality as well as excellent work discipline
Physically fit and flexible: able to squat and bend for long periods of time, hold your arms out, lay on the ground in order to reach inside the machine, able to carry equipment and lift 50 pounds
Familiar with Microsoft Office and cloud-based equivalents (e.g. Google Docs)
Strong customer service, interpersonal, and communication skills
Must own a reliable vehicle that can be used to make service calls, as needed. We reimburse mileage, of course
Must have a clean driving record and a current driver’s license
Must be authorized to work in the U.S. without sponsorship
Preference will be given to folks with
Experience in a technical field or an R&D lab environment
A degree in engineering, Electrical, Aerospace or Mechanical Engineering
Experience with a company that's at an early, but well funded, stage of development. We work hard to meet challenging deadlines
Experience in the Coast Guard, Navy, Air Force, Army, Marine Corps, or Reserves
Humility and adaptability: We're a small but mighty team made up of many different races, genders, and backgrounds. We lead using gender-neutral pronouns, Radical Candor ™ , and the teachings of Brené Brown. Please become familiar with these before your first interview
A demonstrated history of being a coffee lover
How to apply
Upload your resume and cover letter to our Careers page being sure to include a link to your Linkedin profile on your resume. (https://www.bellwethercoffee.com/careers/ ). Also, if you’re currently living outside the S.F. Bay area please include details of your relocation plans in your cover letter.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law. Thanks kindly.
RECRUITING AGENCIES: We are not accepting resumes from outside sources or from recruiting agencies at this time.
Bellwether Coffee is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law.
Note* Candidates who meet the above requirements will be asked to take an online predictive analytics survey. Those whose results match what our hiring team is seeking will be contacted within five business days of completion of the survey. Thanks kindly.