Windstream is searching for experienced and responsible technicians to integrate, test, program, maintain, monitor, and troubleshoot various Fixed Wireless microwave technologies. The position will work with Field Maintenance employees and contractors to successfully complete installation of microwave antennas at end user locations. The position will also work with end customers during circuit testing and acceptance of service as well as be responsible for overall maintenance of the service.
Monitor, maintain, configure and troubleshoot Layer 2 and Layer 3 routes and ethernet switches/NID’s
Monitor, maintain, configure and troubleshoot fixed wireless infrastructure
Level 2/3 Fixed Wireless and/or network troubleshooting
Support installation and configuration of network equipment
Support planning of new customer connections and Fixed Wireless market builds
Test and accept new network equipment and/or services
Develop working relationship with Local Operations technicians and contractors for the purpose of training local craft to install, test, trouble-shoot, operate, and develop operational expertise with all aspects of the Fixed Wireless transport solution
Provide both oral and written reports to senior management of status of deployments in assigned markets/region
Survey and analyze best practices for techniques and processes
Process and procedure definition and documentation
Maintain service documentation, logs, preventative maintenance records, and trouble tickets
There is an ‘on-call’ rotation that you will be expected to participate in once trained.
Strong computer skills in a Windows PC/Server LAN environment.
Excellent problem-solving skills
Excellent phone and people skills
25% or less travel
Must have a valid driver’s license
College degree and/or 0-2 years related experience or 4 years equivalent related Engineering/Technical experience or a combination of education and related Engineering/Technical experience required.
Thorough understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
Strong knowledge of Layer2 network protocols (STP, VLANs, Ethernet, LACP).
Experience with Cisco IOS, Juniper JunOS and/or Alcatel-Lucent router troubleshooting and configuration.
Experience with Ciena Z-series packet transport.
Experience with DSL network and customer configuration and support.
Experience with fixed wireless broadband Point to point and point to multipoint (Radwin, Cambium, Siklu) is preferred. Willingness to learn is a requirement!
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.