Provides technical support on all infrastructure related projects.
Provides tier 2 level of support for all systems corporate wide.
Develops and documents procedures for infrastructure support.
May also operate as a service management function owner responsible for managing a range of services using ITILv3 methodology.
Contributes as a part of the corporate system administration team and reports regularly on the status of all tasks assigned by the Corporate Infrastructure Manager.
Installs, upgrades, maintains, and configures network printing, directory structures, rights, security, software and backups on all file, mail, and applications servers.
Manages hypervisor software suite, including HA and distributed resources.
Works with Corporate Infrastructure Manager to develop and maintain a site recovery plan utilizing hypervisor and SAN features/software packages.
Works closely with the Corporate Infrastructure Manager and IT Systems Engineer on the design and configuration, administration, performance and operation of infrastructure equipment.
Provides network, telecommunications, hardware and software support for the eQHealth Solutions corporate network
Provides in-person and telephonic support for eQHealth in-house and field staff.
Upgrades network equipment, hardware/software components, infrastructure, and telecommunications equipment as required.
Responds to the needs and questions of users concerning access of resources on the network.
Performs network troubleshooting to isolate and diagnose network problems as required.
Installs, configures, maintains, and troubleshoots all hardware and software, including network nodes, terminals, and wiring.
Establishes network users, user environment, directories, and security for networks being installed.
Provides training on all network, software and telecommunications systems.
Provides support for website updates and maintenance.
Provides courteous and prompt service to all internal and external customers.
Prioritizes and addresses requests and assignments in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Identifies opportunities and recommends methods to improve service, work processes and financial performance, e.g. expense management. Assists in the implementation of quality improvement initiatives.
- Assists co-workers in the completion of tasks and assignments to ensure continuity of service. Actively supports teamwork throughout the company.
Works with vendors and partners to establish site-to-site VPN tunnel connectivity.
Works with development staff to assist with testing and deployment of eQHealth Solutions proprietary software packages.
Performs R&D on new technologies to enhance eQHealth Solutions IT service offerings.
Performs such other services as required.
- Education/Certification BA degree in Computer Science/Engineering. MSCE and/or A+ certification a plus.• Experience At least 5 years relevant experience in similar field. At least 2 years Help Desk experience that includes face-to-face as well as telephonic assistance to users in Windows environment.
Bachelors or better in Computer Engineering or related field