The ITCM System Engineer role is to ensure the stability and integrity of PTC data communications between wayside systems, locomotive radio/computer systems, base station radios, and the back office system. This is achieved by planning, designing, and developing processes and procedures that increase system reliability and availability; establish, test and review disaster recovery policies and procedures. Maintain and optimize system performance and efficiency through monitoring, analysis and performance tuning, maintaining documentation. Lead root cause analysis of system hardware, software, operating and messaging systems.
Examples of Duties
Coordinates, installs, and tests radio scripts for use on 220 Mhz PTC data radios. Configures wayside messaging system (WMS) devices.
Advises management and users on software and hardware solutions, or upgrades that improve Interoperable Train Control Messaging (ITCM) systems and operations effectiveness. May serve as the project manager while providing technical analysis of systems alternatives to users. May negotiate with vendors on pricing and other terms and conditions. Conducts research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
Troubleshoots and resolves ITCM messaging and network problems. Initiates corrective action with vendor representatives as appropriate, opening trouble-tickets, if required, to bring in vendor support for resolution. This includes installing upgrades or patches and configuring and optimizing all ITCM hardware, software, and communication links as part of resolution. Develops, implements and maintains policies, procedures, and associated training plans for ITCM systems, usage, and disaster recovery.
Coordinates with end user community for system outages related to upgrades, planned maintenance, or unscheduled problem resolution.
Collaborates with ATCS engineering personnel to assess near- and long-term system capacity needs. Creates and maintains documentation as it relates to system configuration, script configuration, processes, and service records. Conducts research on products, services, protocols, and standards to remain abreast of developments in the PTC and ITCM messaging industry. Practices asset management, including maintenance of component inventory and related documentation and technical specifications information.
Provides schematics, documentation, procedures, and guidance on messaging system issues to users and internal staff.
Develops information to support Authorization for Expenditures (AFEs) for acquisition of ITCM messaging equipment to include radios and wayside messaging systems.
Performs other duties as assigned.
May be required to drive an ARRC vehicle.
FACTOR 1: Technical and Operational Knowledge
Thorough knowledge of methods, practices and techniques that enable the incumbent to function as the ARRC's technical authority on programs, systems, messaging, and data transport from the field, locomotives and waysides to back office systems.
Bachelor's degree in math or computer science is required. Five (5) years of equivalent work experience in an increasingly responsible network or systems engineering position with a working technical knowledge of train control systems including radio and communications hardware, operating and/or messaging systems (specifically Redhat Linux), may substitute for the degree requirement. Recent experience working in a Linux environment or configuring/scripting Meteorcomm 220 Mhz data radios. Recent experience in configuring General Electric Wayside Messaging Server devices is desirable.
Working technical knowledge of current network hardware, protocols, and standards, including Ethernet, IP Addressing, and Wireless 802.11x communications protocols is required.
Must have a good understanding of the organization's goals and objectives. Must also have a thorough understanding of the functions of the Communications & Signals Department and a general knowledge of the functions of other ARRC departments, specifically ATCS and Mechanical, for the purpose of responding to systems/network problems and providing guidance in the acquisition of hardware and software.
Must have strong written and oral communication skills and the ability to present ideas in user-friendly language.
FACTOR 2: Analytical Skills & Impact
Must be able to analyze the software/hardware needs of PTC systems and determine the most effective approaches to improve systems and optimize hardware and software utilization. Must have the skills and ability to develop schematics, documentation, procedures, and provide guidance to ARRC users and internal staff. Must have the skills and ability to provide assistance in the development and execution of security plans for protection of corporate data from unauthorized internal or external access. Knowledge and skill required to review, evaluate, and recommend selection and acquisition of hardware and software for ITCM systems.
Ability to conduct research into networking issues and products is required. Performs a variety of tasks, often simultaneously. A wide degree of creativity and autonomy is expected. Must have the ability to effectively prioritize and execute tasks in a high-pressure environment. Must have strong interpersonal skills and a strong customer service orientation. The incumbent must be highly self-motivated and directed with a keen attention to detail.
FACTOR 3: Supervision and Control
The incumbent is an individual contributor, and works under the supervision of the Manager, Communications & Signals Engineering.
FACTOR 4: Communication
Communicates with ARRC employees for the purpose of coordinating and managing programs, systems and resolution of system problems, providing documentation, schematics, flow charts, and training to staff and users on software solutions, system improvements, and operations effectiveness. Contacts are made with vendor representatives in the research and acquisition of solutions, software, hardware and the resolution of problems. Interacts and negotiates with vendors, outsourcers, and contractors to secure network products and services.
FACTOR 5: Working Conditions
Work is performed in a corporate office environment however; some travel may be required to locations throughout the rail belt. Work entails sitting for extended periods of time. Dexterity of hands and fingers is required to operate a computer keyboard, mouse, power tools, and to handle other computer components. Work requires on-call availability for 7 days on a rotating basis with other Communications & Signals staff.
Lifting and transporting of moderately heavy objects (up to 50 lbs), such as computers and peripherals, is required occasionally.
Bachelor's degree in math, electrical engineering or computer science is required. Five (5) years of equivalent work experience in an increasingly responsible network or systems engineering position with a working technical knowledge of radio and communications hardware as well as network operating systems, specifically Redhat Linux. Recent experience working in a Linux environment or configuring/scripting Meteorcomm 220 MHz data radios is required. Recent experience in configuring General Electric Wayside Messaging Servers (WMS) is desirable.
Required: The incumbent must pass a national criminal history investigation based on fingerprint identification by the State of Alaska Security Clearance in accordance with 13 AAC 68.215 Direct Access to Criminal Justice Information.
ADDITIONAL REQUIRED INFORMATION:
Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to firstname.lastname@example.org.
For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska
Alaska Railroad Human Resources Department
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer