- High school diploma or GED
- Analysis skills
- Communication skills
- Customer service
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family. TELUS International, Inc operates in 24 different countries, including the US, with over 50,000 team members.
CSR’s are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
Location of Work:
This position will start as a work-from-home position and you will complete the required training period virtually from your home office. The position will transition to working on-site within our contact center in the near future, in accordance with health and safety recommendations from local government and our organization. The contact center is located in Folsom, CA. All team members must be able to work from site when notified of the transition, as required for the role.
Required Experience, Skills & Competencies:
Prior customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Professional phone demeanor
Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 5:00am to 2:00am EST | 7 days a week
High school diploma or equivalent
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Salary: $16.00 per hour
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
Preferred dress code
Casual (come as you are, but please be presentable)
About TELUS International
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as agents or IT developers. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.