As a Senior Engineering Manager in the Hematology and VetLab Systems Product Support group, you will lead a team of engineers and scientists in protecting and continuously improving customer experience and product availability for IDEXX VetLab analyzers and consumables. Your team solves complex product problems, evaluates changes to on-market products and verifies and validates product changes. You will work closely with Operations leaders, R&D Scientists and Engineers and Product Managers responsible for on-market hematology products.
The ideal candidate will be a highly collaborative leader, with strong technical skills and experience with and commitment to structured problem solving, systems thinking and rigorous change management.
Exceeding customer expectations is one of our guiding principles at IDEXX. Our credibility as a company relies on our ability to deliver quality products to our customers on time and with no disruption to their business. IDEXX’s Worldwide Operations Team works to meet this challenge each day with a global network of distribution hubs and a focus on efficiency, regulatory compliance and continuous improvement.
What you can expect in this role:
You will manage activities for the Hematology and VetLab Systems Product Support Team, including managing technical staff, prioritizing and assigning work, monitoring activities and evaluating performance. You will administer employment actions, provide coaching and guidance to staff and promote staff training and development.
You will provide technical guidance to individual employees and to cross-functional project teams.
You will lead development of area budget, policies and procedures and contribute to development of strategy and direction.
You will lead work activities of the Hematology and VetLab Systems Product Support Team, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing customer satisfaction is maintained.
You will identify and implement strategies and efficiencies to enhance customer experience and align with business operations.
You will communicate with other related departments to coordinate work and resolve issues as needed.
You will use data, metrics and system tools to ensure efficiency and to maximize customer experience.
You will identify problems, obstacles and opportunities and proactively acts to address issues, always striving for continuous improvement.
What you will need:
You will have a Bachelor’s degree or equivalent combination of education and experience required. A Master’s degree or equivalent preferred.
You have strong management and collaborative leadership skills and ability.
You have well-developed technical and analytical skills and abilities including experience with structured problem solving.
You are able to organize, prioritize, and direct work activities and you possess general business knowledge.
You have excellent customer service and business relationship-building skills.
Your strong communication skills, both verbal and written, serve you well as a leader.
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.