- Communication Skills
Professional Services Engineer Responsibilities:
The Extreme Professional Services Engineer (PSE) will work within a team of highly skilled and experienced engineers to support a fulltime resident engineer position in the St Louis, Missouri area. The PSE role requires a broad range of technical, troubleshooting and excellent customer communication skills. The PSE is considered the “trusted advisor” for the customer during the engagement. The PSE’s role is to provide a high quality implementation of all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer requirements.
Provide full time project support at a large Extreme customer in the St Louis Missouri area.
Focused on Extreme Campus Fabric solutions.
Follow Extreme Professional Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
Responsible for creation and maintaining of project documentation during implementation.
Responsible as technical lead and trusted advisor to the customer during implementation.
Responsible as liaison between sales and customer during implementation.
Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
Must maintain excellent knowledge on all Extreme product suites.
Ability to escalate any customer issues to management in a timely manner.
Estimated travel is 50%
Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)
Hands-on experience using security-related toolsets.
Must have strong skills in troubleshooting and problem resolution in a network environment.
Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
Excellent inter-personal, technical presentation and communications skills.
Proven team player.
Must be self-motivated and have the ability to work with minimal supervision.
Must be experienced with Extreme Campus Fabric products
In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)
Extreme Campus Fabric
Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, VRRP, MPLS, BGP, PIM, etc…)
Layer2 Switching (802.1Q, 802.1 D, 801.x)
Extreme Management Center (XMC)
Desired Skills / Experience:
Must be a US citizen
B.S. in Computer Science or related field, or equivalent work experience.
Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.)
ACIS – Avaya Fabric Networking Solutions