Clearance Level Must Currently Possess:
No Active Clearance Required
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
GDIT is seeking a Systems Engineer with Windows and Linux expertise to provide technical support and exceptional customer service for the Office of the Director (OD) within the National Institutes of Health (NIH). Our team of 6 Engineers provides Infrastructure/Datacenter Operations to approximately 2700 users at OD and works alongside other GDIT staff who provide Desktop Support, Cyber Security Operations, Web Development, Customer Relations and Program Management support.
Job Responsibilities and Functions:
Provide technical support, conduct operational analysis, recommend efficiencies to improve services and support technical project initiatives as required.
Install, monitor and tune Windows and Linux Server operating system software and virtual machine sub-system software.
Design and deploy server hardware and periodically review configurations for optimal performance.
Assist clients with general operation of standard supported COTS software such as Drupal and WordPress
Consult with clients and team members to provide hardware and software recommendations
Develop processing standards, procedures, and automation for use by IT staff in a constantly growing and evolving environment.
Respond to alerts by enterprise monitoring across all systems managed by the team and provide daily operational status
Assist in updating disaster recovery plans and testing continuity of operations
Work within help desk ticketing system to document all work performed and communication with clients
Deliver weekly reports to supervisor; project-based communications as required
Required Qualifications and Experience:
BS in a Computer Science or equivalent experience in engineering field
Five years of experience supporting Windows and RedHat Server platforms
Experience supporting IIS & LAMP Stack in a hosting environment
Strong skills in automation and scripting (Python, PowerShell)
ITIL Foundations Certificate
Desired Qualifications and Experience:
Ability to write clear, concise documentation
Experience with VMWare or RHEL implementations
Experience supporting Cisco UCS infrastructure
Experience with RedHat Satellite and RedHat Ansible
Knowledge or experience with Storage Area Networks
Prior ticketing experience, such ServiceNow or Remedy
Certifications: MCSE, MCSA, MCP/MTA, RHCSA, RHCE, Network+, Security+
Experience working at NIH
Attributes for Success:
Strong written and verbal communication skills
Ability to manage technical projects and meet deadlines
Resourcefulness and problem-solving aptitude
Desire to work in a team environment and strong work ethic
Ability to balance and manage customer needs, daily responsibilities and additional projects as assigned
Position is full time and onsite in Bethesda, MD
Work schedule is Monday - Friday
Schedule will be between core hours of7:00 am 6:00 pm to ensure customer support
On call after hours support will be assigned based on a rotation
Scheduled Weekly Hours:
Telecommuting Not Allowed
USA MD Bethesda
Additional Work Locations:
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.