The City of Virginia Beach Information Technology (IT) Department is an award-winning organization committed to using technology to transform service delivery for residents, visitors and other stakeholders. We received the prestigious CIO 100 award in 2018 and 2019, and have been recognized three years in a row by the Center for Digital Government as #1 among "Digital Cities" in our population category. The IT Department is constantly evolving to meet citizens' expectations of transparency, accountability and accessibility in the digital age. Our software developers, engineers, analysts and other team members are re-imagining how to make citizen-government interactions more efficient while advancing the city's operational needs. As we lead the city's digital transformation, IT seeks candidates with backgrounds in information technology, data science, business, design thinking, art and more. Your unique insights and approach might just be what we are looking for.
The Systems Analyst I position will provide direct support for the agencies within the Public Safety community of interest to include the City’s Police Department, Fire Department, Emergency Medical Services, Office of Commonwealth’s Attorney, Office of Emergency Management, and Emergency Communications and Citizen Services.
Specific job duties will include, but are not limited to:
Formally gather business, functional and/or technical requirements for new technology requests and work items.
Document and maintain all requirements throughout the Requirements Lifecycle Management process to include definition, Validation, Documentation, and Traceability.
Provide analysis and documentation for system solutions that meet stated requirements as part of a team.
Provide formal Fit and Gap documentation on requirements met by an application as well as gaps in the solution.
Assist in documenting business processes through workflows and business process modeling.
Develop and document test cases, test plans and scenarios based upon business processes and requirements.
Implement applications and technology solutions to support business and operational needs throughout the Public Safety community of interest.
Provide ongoing maintenance and support for applications and technology solutions within the public safety application portfolio.
Assist in the support of applications through system administration, configuration management and lifecycle management.
Excellent written and verbal communication skills, as well as strong customer service and problem-solving skills.
CJIS/PREA Disclaimer: ***This position will provide direct support to the City’s Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Virginia Beach IT staff and contractors must receive a Criminal Justice Information Systems (CJIS) and may require a Prison Rape Elimination Act (PREA) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Virginia Beach. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements.
Official City Job Description:
MINIMUMS: Requires any combination of education (above the high school level) and/or experience equivalent to four (4) years in fields utilizing the required knowledge, skills, and abilities listed above and associated with such positions as Programmer Analyst, Business Analyst, or Management Analyst. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: Resumes
Preference for this position will be given to candidates with a bachelor’s degree in information technology or a similar discipline.
Certification such as Information Technology Infrastructure Library (ITIL) or Certified Business Analysis Professional (CBAP) is a plus.
Documented professional experience in business and/or systems analysis to include requirements lifecycle management, documentation and business process modeling.
Experience with system administration, configuration management and lifecycle management.
Implementation, maintenance and support experience with commercial off-the-shelf (COTS) solutions.
Experience with the creation and management of documentation.
Experience with customer service, troubleshooting and problem resolution.
Demonstrated abilities with verbal communications and writing fundamentals to include status and/or project reports.
Experience in test management and phases of the test management process.
***Alpha I Status: Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.
Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.