- Project management
- Communication skills
- Public speaking
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At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
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Business Unit Overview
This position is part of the ATI Industrial Automation business unit within Novanta. ATI is the world-leading engineering-based developer of robotic accessories and robot arm tooling, including Automatic Tool Changers, Multi-Axis Force/Torque Sensing Systems, Utility Couplers, Material Removal Tools, Robotic Collision Sensors, Manual Tool Changers, and Compliance Devices. Our robot end-effector products are found in thousands of successful applications around the world. Since 1989, our team of mechanical, electrical, and software engineers has been developing cost-effective, state-of-the-art end-effector products and solutions that improve robotic productivity.
The Application Engineer (AE) is responsible for technical service and application support before and after the sale of ATI products. The AE evaluates customer applications and makes recommendations for product use, model and option selection, and assists customers with technical questions and issues. The AE offers technical assistance to the sales department supporting the generation of new sales. The AE works with engineering to develop specifications in support of new product creation and development for customers. The AE provides on-site service and assistance at customer locations. Regular and effective communications within the customer base and internal teams including sales, marketing, engineering, quality and production are critical to individual and team performance success.
Work with customers to define application requirements and select appropriate ATI products and options
Assist customers with technical questions and troubleshooting of issues
Coordinate with product manager, manufacturing, quality and engineering as needed for additional technical support and product issue resolution
Coordinate with design engineer and account manager to develop new product specifications and requirements. Supports engineering throughout new product development process.
Travel to customer sites to perform product service, training, and/or troubleshooting
Assist account managers with technical sales presentations at customer sites
Identifies and communicates potential product improvements, and new product ideas with engineering, manufacturing and quality. Analyze impact of product changes on existing customers.
Write trip and service reports and log all customer communication in ATI database
Travel varies throughout the year depending on customer needs—about 20% travel, primarily domestic and Canada with opportunity for other international travel.
Knowledge, Skills, and Abilities Required:
Exceptional interpersonal and communication skills in person, via telephone and email
Strong public speaking and presentation skills of technical information to varied audiences
Ability to analyze technical problems/issues on electro-mechanical systems and effectively articulate verbal and written recommendations and solutions.
Proven ability to work independently with high organizational and project management skills
Ability to quickly learn and obtain high-level knowledge of the organization’s product line, as well as working knowledge of software and hardware used by customers
Advanced verbal and written communications skills in English
Ability to travel to Canada
Minimum Education Requirements:
Bachelor’s degree in engineering from an accredited institution, preferably mechanical or electrical engineering.
(*) Common European Framework of Reference for Languages (CEFR)
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.