- High school diploma or GED
- Customer service
- Mac OS
- Computer skills
- Microsoft Windows Server
- Dental insurance
- Health insurance
- 401(k) matching
- Paid time off
Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.
At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.
Konica Minolta currently has an exciting opportunity for a DS Professional Services Engineer!
The goal of the DSPS Field Engineer will be to provide the network installation and support of print/scan devices and associated supported software. This person will work closely with sales representatives, field service technicians, and internal teams to ensure a high level of quality and communication. The candidate should be an independent producer and willing to accept challenges on a daily basis.
Essential Job Functions
Be a connected products technical support and training resource for clients, sales executives and field service technicians through continuous training and development of his/her own skill set
Ensure complete and successful installation of network connected products
Manage the installation process including equipment/software setup, testing, installation, user training and support, and necessary follow up communication and documentation
Effectively utilize team resources (sales, engineering, internal and/or vendor technical support) to ensure successful installation and support of connected products
Act as secondary coverage for a geographic region between NY and ME, requiring travel on a regular basis
Other duties may be assigned
Primary People Contacts
End Users/IT Personnel
Field Document Sales Executives
Networking Support Team
Field Service Management Team
Toughest Parts of the Job
The candidate must have the ability to maintain professionalism while balancing multiple tasks in a fast paced team environment
Ability to stay focused on numerous customer issues simultaneously
Each support incident is potentially a new challenge with a new set of people and frustrations
Ability to learn new technologies quickly, often from reading manuals, web searches, extrapolating from prior experiences and working directly with manufacturers
Regional travel is required on a regular basis
Competencies (Knowledge, Skills and Abilities)
Resolves problems in a timely manner
Gathers and analyzes information skillfully
Does not stop at the first answer
Investigates the issue thoroughly
Exhibits confidence in self and others
Inspires and motivates others to perform well
Accepts feedback from others
Gives appropriate recognition to others
Approaches others in a tactful manner, applies feedback to improve performance
Reacts well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments
Looks for ways to improve and promote quality
Maintains focus when handling difficult or challenging customers
Handles pressure and stress maturely
Acts with customers in mind
Dedicated to meeting internal and external customer expectations
Listens to the needs of each customer (both internal and external) and clearly shares their needs with the appropriate group
Balances team and individual responsibilities
Gives and welcomes constructive feedback
Contributes to the group with a positive attitude
Completes tasks accurately and on time
Follows guidelines of policy and procedure
Demonstrates accuracy and thoroughness with tasks
Looks for ways to improve our processes, always focusing on quality
Applies feedback to improve performance
Assesses own strengths and weaknesses
Pursues training and development opportunities
Strives to continuously build knowledge and skills
Shares expertise with others
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Demonstration of excellent customer service skills
Ability to effectively present information in one-on-one and small group situation to clients and other employees of the organization via phone and in person
Must be proficient with PCs, including hardware and software.
Experience with network print and scan devices -
Network Operating Systems (Windows Server 2003/2008/2012)
Workstation Operating Systems (Windows XP, Vista, 7, 8, Mac OS)
Software (Microsoft Office, Office 365, Open Office, Adobe)
Basic knowledge of routers, switches, and networking protocols.
Networking knowledge and certifications are highly desirable.
Must have inherent troubleshooting skills—the ability to isolate problems and their source quickly through logical deduction.
Experience, Educational Reqts and Certifications
High school diploma or general education degree (GED) and one to three years related experience and/or training.
Konica Minolta Offers:
Outstanding benefits package (including medical, dental, vision, life insurance)
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Ongoing professional development training
Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.