Continuant is a Managed Services Provider and Systems Integrator, offering world-class solutions for UC and AV systems. We are seeking a fulltime Nortel engineer to support one of our Enterprise healthcare clients in the Greenville, SC area. This role will be a full-time onsite position, working with a dedicated team, operating within the hours of 8am-5pm (M-F) and on call afterhours. There will be situations from time to time where you will be needed to assist with pre-planned projects and system maintenance.
Job Duties:
- Assist in the design, installation, implementation and integration of site telecommunications systems, including SIP, VoIP, Networked based technologies. Working as a lead or team member leading projects, update the systems to accommodate technological enhancements.
- Install, test and resolve problems on the Nortel CS1000 and CallPilot equipment
- Assess and resolve complex situations in a timely and accurate manner
- Make decisions independently and or in a team and execute those decisions
- Provide business analysis – call workflow analysis
- Perform complex data capture and analysis to diagnose/determine faults and then translate that back to Networking for resolution
- Coordinate with Customer and Carriers/Central Office staff to troubleshoot and resolve problems that arise
- Utilize designated customer ticketing system
- Carry out a full range of technician functions and provide additional coverage as needed
Qualifications & Benefits
Qualifications:
- Nortel – 10+ years experience supporting a large, complex Nortel environment, preferably in a healthcare setting
- Deep level understanding of the Nortel CS1000 and CallPilot platforms and how they are interrelated and operate
- Proven experience with management/use programming /configuration on legacy Nortel PBX equipment
- Virtual Machine (VM) concepts knowledge
- Ability to perform complex packet captures and diagnose to determine faults
- Willingness to be flexible, patient, and work to deliver an excellent customer experience
- Exemplary written and verbal communication
- Strong Problem-Solving skills
- Attention to Detail
- CCNA and Cisco experience strongly preferred
Benefits:
- Medical ($0 Premium), Dental, Vision Benefits
- Fitness Fund Reimbursement Program for gym memberships and massages
- Matching 401(k) Program with 100% match
- Paid Time Off; 8 Paid Holidays
Job Type: Full-time
Pay: $72,000.00 - $84,000.00 per year
Work Location: One location