Establish and maintain strong customer relations and ensure customer satisfaction. Have a thorough understanding of customer expectations and coordinate the internal effort to meet those expectations.
Responsible for customer interfacing on quality issues for assigned responsibilities. Responsible for supplier interfacing on quality issues for assigned responsibilities. Maintain control plans, PFMEA’s, inspection and gage instructions and other assigned quality plan documentation. Lead problem solving activities for internal/external concerns relating to assigned responsibilities. Coordinates activities of Quality Technicians as needed. Maintain Advanced Quality Planning (APQP) documentation for assigned programs. Establish data collection systems for process, product and customer feedback. Supplier quality coordination of parts supplied to assigned product units. Initiate actions to prevent the occurrence of any nonconformance relating to product, process and quality systems. Train / mentor Quality Technicians as needed. Identify and record any problems relating to the product, process, or quality systems. Control further processing and delivery of nonconforming product until the deficiency is corrected. Organize retrieval of supplier PPAP information. Organize follow up activities to customer PPAP submissions. Report weekly to management regarding timelines. During slow periods, perform internal and/or external audits on the basis of ISO 9001:2000/TS16949 requirements to maintain compliance.
Minimum for (4) year degree or ASQ Certified Quality Engineer Certification, or equivalent combination of education and experience.At least three (3) years in manufacturing environment, automotive manufacturing a plus. Minimum of one (1) year experience in supplier and customer related quality-engineering role. Minimum of one (1) year experience in APQP on new products in automotive industry. Basic AIAG or related quality system knowledge. Must have good communication skills, both orally and in writing to interface with customers, suppliers and all levels of personnel in one organization. Capable of working in an international environment. High level of computer skills, knowledge of Microsoft Office applications, including Word/Excel. Must be detail oriented. Strong organizational skills, with ability to manage several tasks and/or projects simultaneously. Knowledge of ISO9001:2000 / TS16949 Knowledge of ISO9001:2000 and TS16949 auditing process. Internal Process Auditor experience preferred but not required.
Basic computer work, standing and sitting in office and manufacturing plant environment, may require material lifting and movement manually. Must be available for approximately 25% travel including international if necessary.
Job Type: Full-time
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