- Inventory control
- SAP CRM
- Communication skills
- Customer service
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Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Where will your experience and strong focus on customer service really make an impact? Right here, in our Field Service Center. A Service Center Coordinator works on a small team that is responsible for ensuring our customers' needs are proactively met, while supporting the front and back-end processes for customer in-house service requests. The Primary responsibilities include, but are not limited to, answering phones calls directed to the service center, monitoring emails, handling customer requests, quoting service calls, closing service confirmations, processing completed units for return, management of internal calibrated tool inventory, and various other administrative tasks, all with an emphasis on supporting the needs of Agilent's customers.
We are looking for a Service Center Coordinator to join our team in the Winooski Vermont Service Center (formerly BioTek). You will have an opportunity to be a member of a highly technical and professional service team. You will be expected to perform the following tasks:
Effectively communicate with customers during the repair process
Work closely with team members to ensure objectives are met, such as response time metrics
Be proactive in your daily tasks
Be able to operate with limited supervision
Collaborate with cross-functional teams, such as Online Technical Support, Field Service Engineers, and Logistics, to support the repair of instrumentation
Proficient in Microsoft Office (Word, Excel, etc)
Excellent communication skills, both verbal and written
Strong organizational and time management skills
Emphasis on customer satisfaction, including prior customer service experience
SAP CRM/ECC Experience highly desirable
Prior technical administration experience
Inventory Control experience
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email firstname.lastname@example.org or contact +1-262-754-5030.
For more information about equal employment opportunity protections, please see all of our notices for EEO below.