- Associate's Degree
- Bachelor's Degree
- Research Experience
Responsible for the engineering, development, maintenance, and repairs to network infrastructure and its monitoring and maintenance components. Implements technical aspects of risk management and technical projects and/or process development. Documents network infrastructure, operations concepts, specifications, and requirements including resources. Advises management on technical aspects of the strategic network planning process. Coordinates efforts of technicians; mentors, coaches, and guides the team to stay motivated and accomplish tasks. Provides direction and communicates expectations throughout project life cycle. Performs industry research and maintains extensive knowledge of relevant networking technologies, industry best practices, tools, procedures, and protocols.
Bachelor’s degree from an accredited 4-year higher education institution. Demonstrated competency in networking technology services deployment in a 500 user or more business environment; ability to successfully work independently with clients and technical support personnel; excellent understanding and working knowledge of common business technology platforms, operating systems, security practices, networking, authentication, and services deployment and integration; excellent problem solving abilities in complex technology environments; stated flexibility and verified punctuality regarding work schedule; clearly communicates in an understandable, polite, and professional manner at all times, and to all stakeholders, both technical and non-technical; develops strong organizational skills and ability to multi-task, and think “outside the box” in a fast-paced, ever-changing environment.
Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or closely related discipline from an accredited 4-year higher education institution. Experience with the following: Classful and Classless subnetting, spanning tree, VLAN, Trunking, Pruning, Etherchannel, Multi-area OSPF, static routing, virtual port channel, HSRP, single and multimode fiber, copper, and switch stacking. Working knowledge of the following: OSI Model, WAN, MAN, LAN, Cloud concepts, multi-site networking, DHCP, BGP, Multicasting, QoS, GRE, TACACS, RADIUS, firewalling/NAT concepts, 3-tier vs collapsed core networks, firewalls, Wireshark, and diagramming. Cisco Certified Network Associate (CCNA) or other technical networking certifications to include Cisco Certified Academy Instructor (CCAI); experience in higher education; working knowledge of, and successful support experience in a business environment for Windows, and Unix/Linux environments.
In accordance with the U.S. Department of Labor physical demands strength ratings, this position will perform medium work.
MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects.
If chosen for an interview, you will be required to bring an original copy of your transcripts at the time of interview.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Develops and advocates for networking standards, policies, procedures, best practices, configurations, settings, installation/back-out sequences, etc., regarding network and telecom hardware, software, systems and services to include technology acquisitions, upgrades, and disposal.
Collaborates with internal administration, management, faculty, students, and staff to independently advise, recommend, and implement network systems.
Works with other Network Engineers and Network Architects to create innovative solutions regarding wired and wireless connectivity, unified voice and messaging communications, faculty/staff/student questions, assigned work orders, etc.
Executes strategic decisions for existing and new network technologies.
Leads and mentors student employees and technicians and seeks opportunities to positively affect performance.
Engineers and optimizes automated methods for service delivery and support in stand-alone, client-server, web-based, hosted, cloud and/or other distributed technology environments.
Serves as escalation point for difficult and/or complex technology issues escalated due to the inability to resolve at technician level; prepares documentation and communicates fix. Responsible for adequately preparing escalation notes and case for receiving by Network Architect.
Installs, configures, and maintains the physical and logical configuration and administration of current and future network infrastructure including, but not limited to core, building, and edge switches in single and stacked configurations, routers, wireless controllers/thin access points, VoIP infrastructure, network monitoring devices/servers, DHCP Management, Syslog and TFTP servers, IDF/MDF locations, access points, and switch stacks.
Responds to inquiries/tickets/projects in a timely manner. Provides technical network assistance and root cause analysis for incidents such as, but not limited to: network-related hardware/software failures/misconfigurations, VoIP/analog telephones, power/cooling assistance for network IDF/MDF rooms, some copper cabling installation/assessment.
Maintains a security-minded approach to networking. Embraces a structured/organized physical and logical environment.
Collaborates with IT department staff, providing occasional assistance with Server/Security Infrastructure sections of the department. Keeps an accurate changelog and communicates it to the Network Architect via an agreed upon method and frequency.
OTHER FUNCTIONS & RESPONSIBILITIES:
Performs other related duties and special projects as assigned; some evening, weekend, and holiday hours are required; on call rotation may be required.
SUPERVISION EXERCISED: Supervision is exercised over student assistants; provides team leadership to technicians to accomplish projects; assists with project leadership and advises designated technical staff limited to project duration.
REPORTS TO: Associate Director of IT Infrastructure Services
REQUIRED CERTIFICATIONS AND/OR LICENSURES: None
Percentage Of Time 100