The Jr. Support Engineer will function as a member of the Support Team. Their Primary focus is on supporting timely and successful delivery of remote IT support services to the company’s clients.
Assisting the Service Coordinator with triaging incoming tickets during business hours,
Performing the Service Coordinator function at end of day (~4:30 – 6 pm),
Answering incoming phone calls if all Support Engineers are engaged. Creating tickets and performing initial troubleshooting. Resolving issues where possible, else assigning tickets to Engineers,
Monitoring for alerts, automated notifications, or pages during the day. Notifying the Support Service Coordinator when this happens in case action is needed,
Setting up Windows computers for new users, including: configuration, software installation, and documentation,
Resolving users’ IT issues/requests within (expanding) skill set,
Administration tasks assigned by the Support Manager/ Senior Support Engineer(s).
EXCELLENT customer service.
1+ years’ experience in a customer service environment is essential. Phone experience is preferred, however anyone with skills handling customers in stressful situations will be considered.
0-2 years of I.T. Experience in a helpdesk or I.T. role.
RESPECTFULNESS for clients, the company, the team and yourself.
MacOS skills are required.
Willingness to learn about all aspects of IT, and technology solutions used by Data Evolution,
Must have a sense or urgency and be reliable. Strong follow up skills are required.
Professional Certification is welcome, but not essential,
Experience of working collaboratively as part of a TEAM. Knowledge sharing, mutual support and comradery are vital.
Experience working for a Manager Service Provider is preferred but not required.
This job requires working with the 9:30 am– 6pm shift. Occasionally this will require work after 6 PM to get the job done.
How to Apply
Qualified candidates are encouraged to apply by sending their resume and cover letter to email@example.com.