The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
The Automation Engineer will be part of the Cloud Shared Services (CSS) program providing design, implementation, troubleshooting, and maintenance of core automation tools. The engineer will be responsible for working with members of the Service Delivery Operations, Architecture, cloud platform, and cloud management platform teams to automate and improve the delivery of hybrid cloud and managed services.
CSS supports a 24x7 operations team. The position will require integration with existing teams for implementation, as well as, assisting team members with day-to-day use of the automated tools and processes.
Candidate must possess a US “Public Trust” clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance.
The work location for this role is Dallas, TX, Raleigh, NC, Boulder, CO or Herndon, VA.
Required Technical and Professional Expertise
8+ years of strong IT infrastructure experience across multiple disciplines (compute, storage, network, security, and operating systems)
Basic understanding of programming logic / ability to write pseudo-code (individual does not need to be a developer but should be able to direct developers and review their code)
Understanding of highly available, large scale, enterprise deployments
Intermediate understanding of relational database systems
Excellent communication and collaboration skills
Experience with security tools and technologies
Demonstrated ability to solicit requirements and design solutions to meet those requirements
Familiarity with Agile and/or DevOps processes and methodologies
Demonstrated strength in troubleshooting complex technical issues
Ability to obtain and maintain a Public Trust security clearance
Preferred Technical and Professional Expertise
ITIL® Intermediate Level Certification desired.
IC Agile Certification desired.
Experience with Puppet or other configuration management utilities.
Experience with IT service management best practices
Familiar with a variety of database technologies desired (MS SQL, MySQL)
Experience with Trend Micro, IBM Qradar, Tenable Security Center highly desired
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
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Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
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US Citizenship required.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.