- Communication Skills
- Mechanical Knowledge
We envision a Luminex solution in every lab around the world seeking to obtain timely and confident answers. We aim to lead with transformative solutions that uniquely accelerate reliable answers while reducing the overall cost of advancing health.
The Senior Regional Field Service Engineer will be responsible for
Meeting daily service repair needs and driving customer satisfaction through service excellence. •
Exercising of judgment within defined procedures and practices to determine appropriate action. •
Compliance of field service technical standards is required. •
Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory. •
Traveling on short notice; overnight travel may be required depending on service region requirements.
Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.
Key Responsibilities & Duties:
Maintain inventory of parts and supplies •
Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region •
Manage an expense account, service tools and spare parts inventories •
Interface daily with internal and external customers •
Submit written reports •
Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions •
Meeting departmental expectations regarding the following:
o Response time
o PM completion Rates o Service callbacks
o Customer Satisfaction Survey Results •
Other duties as assigned.
Education and Experience:
AS, AA, BS Electronics or equivalent with an instrumentation background on medical electronics and chemistry knowledge is desirable preferred •
Minimum of 5 years of Clinical Diagnostic /Life Science instrumentation experience
Training, Skills and Certifications/Licenses:
Knowledge of electronic measuring equipment •
Ability to work with a team •
High mechanical aptitude and good problem solving/communication skills •
Valid Passport or eligibility required
Offsite Position: Upstate New York area
Travel may be required at least 70+% of the time •
Work is normally performed in a typical laboratory environment •
Possible exposure to mechanical, biologic and chemical hazards
Frequent use of personal computer, copiers, printers, and telephones •
Frequent work under stress, as a team member, and in direct contact with others
All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.
Additional physical requirements are listed below:
o Pounds lifted (60 to 100lbs)
o Vision (Color) on the job is required frequently
Luminex Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status of an otherwise qualified individual, citizenship status, membership or application for membership in a uniformed service, or any other protected characteristic or category protected by applicable law.