Systems Engineer
COCC
Rhode Island
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need...

We are looking to hire a customer facing Systems Engineer to provide industry standard support and implementation for customer networks in COCC’s Cloud Services Department. The primary focus of this role will be facilitate server migrations from a customer's on premise infrastructure to COCC’s hosted virtual infrastructure. The Systems Engineer is involved in the discovery, planning and executing these server migrations within a larger scale migration project and must be able to hit target deadlines. This role also assists the team in the deployment of virtual desktops and must have a good understanding of Windows Desktops. This position encompasses VMware VSphere, Windows System Administration, Network Engineering and end user support in a Professional Services context. Responsibilities include implementing, automating, troubleshooting and supporting issues related to Windows Server, VMware Horizon View, Windows Active Directory, Group Policy, TCP/IP, DHCP / DNS and other technologies. This role provides 1st End User Computing (EUC) support, including networking and application installations and support for our
customers.

Additional Responsibilities:
  • Support of banks PCs, servers and networks – Virtual and Physical
  • Network consulting and support at client sites
  • Installation and support client virtual systems, and COCC core applications
  • Installation and support standard PC based applications as well as industry specific applications
  • Installation/Upgrading/Troubleshooting Servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Performing preventative maintenance and help manage security for servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Planning and documenting upgrades and security of servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Diagramming and documenting existing servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Miscellaneous work and other projects as needed
What you'll bring...
  • Minimum of 3-5 years of experience in deploying Windows Servers
  • Minimum of 1-3 years of experience in professional services and/or a financial organization
  • Strong customer service and professional client facing skills
  • Microsoft Certifications (MCITP, MCSE, CCNA, and VCP) are a strong plus and some will be required within a year of joining COCC
  • Ability to communicate effectively with all levels of staff and management both verbally and in writing
  • Self-sufficient with the capacity to work alone or with a team and adhere tight project deadlines with little supervision
  • Understanding of COCC core applications
Required Technical Skills:
  • System migrations and ability to operate and maintain Microsoft Networks
  • Strong understanding of TCP/IP, Subnetting, and Routing concepts (up to L3)
  • VMware VSphere Administration
  • Ability to operate, install, configure and maintain the following:
  • Microsoft Windows Server 2008 - 2016
  • Microsoft Windows Desktop 7 and above
  • Active Directory and Domain Services
  • Standard Windows applications
  • Preferred Technical Skills:
  • Microsoft Exchange 2013/2016 On-Premise and O365
  • VMware Horizon View
  • CommVault or similar Enterprise backup solution
  • IGEL UMS or similar
  • Dell EqualLogic or similar
  • CCNA level comprehension
  • PowerShell and basic scripting
  • This position may require travel up to 100%
  • Flexible hours and home office when not traveling
  • Weekend and after hours may be required
  • Laptop provided
  • Mileage reimbursed at IRS rate; phone expense reimbursement provided
  • Eligible for incentive bonus based on specific goals and targets
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.