Remote work opportunity! Conversa Solutions is a software engineering firm located in Orion Township, Michigan. We specialize in Android software development and mobile integration. We are seeking a Customer Support Engineer to join our growing remote work team. This position is responsible for the quality assurance testing of Android and web-based applications as well as providing support to Conversa's customers. This position plays a key role in the development process by acting as a liaison with customers and offering feedback to software engineers on the functionality and ease-of-use of programs.
Duties and Responsibilities:
- Works with customers to analyze and troubleshoot product issues / answer support questions.
- Monitors and resolves customer support tickets and chat messages.
- Performs product demonstrations for new customers.
- Writes and maintains automated testing scripts.
- Assists with manual testing as needed.
- Write / maintain product guide articles and/or videos.
- Provides feedback and reports issues to software engineers.
- Assist with product bug fixes as needed
- Assist with Pull Request code reviews as needed
- Assist with new feature UI / UX design
- Performs other related duties as assigned by management.
Qualifications:
- Two or more years of experience in web-based and/or Android application quality assurance is preferred.
- A Bachelor’s degree in Computer Science or equivalent experience is preferred.
- Thorough knowledge of Quality Assurance process.
- Thorough knowledge of Testing – performance and functional.
- Ability to deal effectively with a variety of individuals at all organizational levels.
- Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups
- Excellent teamwork, time management, plus strong written and verbal communication skills
- Ability to work in a fast-paced environment.
- Ability to work independently as well as within a small team.
- Ability to complete multiple tasks and projects within deadlines.
- Ability to evaluate an existing software, document issues, and suggest improvements.
- Strong attention to detail and ability to spot tiny errors or inconsistencies
- Proficient with Microsoft Office Suite
- Experience with one or more testing software programs
Benefits: Health, Dental, Life insurance coverage are made available per company policy. Eligibility for other benefits including 401K and Profit Sharing are also made available according to company policy and vesting policies
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical support: 2 years (Preferred)
- Product demos: 1 year (Preferred)
Work Location: One location