- Microsoft Excel
- Organizational skills
- Microsoft Office
- Microsoft Word
- AWS
The Role
We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health for the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and enterprise system knowledge. Our team runs 24x7, in tandem with the manufacturing facilities we support and you will be needed on an on-call rotation and AWS schedule. This means that one week you will be working 3 days for 12 hours, with the following 4 days off. The next week you will be working for 4 days for 12 hours, with the following 3 days off.
Responsibilities
Work through tickets received from Factory Software users across all North American facilities
Work directly with software developers to understand user issues and provide solutions in real-time
Understands the end to end work flow of Factory Software applications and the systems they integrate with
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
Document troubleshooting guides to empower the customer to resolve issues quickly on their own
Setup automation and monitoring systems to optimize utilization of factory software
Own a specific production problem and provide active coordination between various groups including internal and external teams
Work as an incident commander of production critical calls that require coordination between cross-functional teams
Requirements
Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability.
Must be willing to work on an AWS schedule and night shift rotation.(4 days for 12 hours, 3 days off, 3 days for 12 hours, 4 days off)
+2 years of support engineering experience
+2 years of working knowledge of SQL
+1 years of experience with Python, Go or other software development language
Must be able to understand integrated systems and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
Demonstrated ability to meet deadlines and commitments
Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)